4 Hardware Breakfix Jobs

As a Field Engineer, your primary responsibility will be to provide field system support which includes hardware break-fix, maintenance, and product installation at customer and oracle cloud sites. You will be required to interface with Dispatch, Logistics, and Domains while following the activities outlined in the on-site Action Plan. Your role will be crucial in ensuring a high level of customer satisfaction and meeting Service Level Agreements (SLA's) by effectively delivering technical support and service programs. You will act as the interface between the customer and the Domains, proactively assisting in problem resolution through the use of system-level diagnostics and escalation procedures. It is essential for you to have a deep understanding of service processes and the capability to identify and resolve a wide range of problems efficiently. You will be expected to maintain a 24-hour commitment to support customer contractual requirements, which will involve participation in the regional standby rotation program. Your dedication and expertise as a Field Engineer will play a key role in upholding the technical support standards and ensuring a seamless experience for our customers.,

A Field Engineer is responsible for providing field system support, including hardware break-fix, maintenance, and product installation on customer and Oracle Cloud sites. You will interface with Dispatch, Logistics, and Domains in accordance with activities set out in the on-site Action Plan. Your primary focus will be to ensure a high level of customer satisfaction and meet Service Level Agreements (SLAs) through the effective delivery of technical support and service programs. You will proactively help to find problem resolution through the use of system-level diagnostics and escalation procedures. It is essential to have a deep understanding of service processes and be able to identify and solve a wide range of problems. Your role will require a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program. Your responsibilities will include providing Onsite Product Support as set out in Domains action plans, liaising with Manager on Duty (MoD) or Field Manager during business hours to ensure escalation procedures/communications are followed, and adhering to defined policies and procedures outlined in the desk manual. You will support the organization by understanding and achieving measurable objectives, following best practices and industry standards, updating internal systems as required, and adhering to Logistics processes to ensure accurate reporting of failures and timely return of parts. As a Field Engineer, you will work independently and in a team environment, perform Field Change Order and Field Action Bulletin, travel at short notice for short-term assignments, provide 24x7 support coverage in a designated geographic area with phone support from Domains, provide T&M services Out of Hour (OOH), provide logistics support as required within the scope of providing on-site support, and offer long or short-term site cover for dedicated customer sites. You will act as a technical support resource during problem escalation, actively contribute to providing diagnostic information to the Technical Support Centre, collaborate with Support/Engineering to ensure continuity and consistent service delivery, provide management updates when engaged in customer escalations summarizing the status, impact, and potential solutions, and define next steps using the 3 Ws (Who, What, and When). Additionally, you will assist in developing, reviewing, and implementing hardware installation plans for customers and be a member of the golden team with special product knowledge to support high-level escalations, complex installations, new product introductions, and TOIs (Onsite and Remote) within the region and outside. Traveling at short notice for short and long-term assignments within the region will be required for this role.,

A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance, and product installation on customer and Oracle Cloud sites. You will be interfacing with Dispatch, Logistics, and Domains in accordance with activities set out in the on-site Action Plan. Ensuring a high level of customer satisfaction and meeting Service Level Agreements (SLA's) through effective delivery of technical support and service programs by interfacing between the customer and the Domains. Proactively assisting in problem resolution through the use of system-level diagnostics and escalation procedures. You should have a deep understanding of service processes and be able to identify and solve a wide range of problems. This role requires a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program. Your responsibilities include providing Onsite Product Support as outlined in Domains action plans, liaising with the Manager on Duty (MoD) or Field Manager during business hours to ensure escalation procedures and communications are followed. You will be expected to follow defined policies and procedures, support the organization by understanding and achieving measurable objectives, follow best practices and industry standards, update internal systems as required, and adhere to logistics processes to ensure the accurate reporting of failures and timely return of parts. In this role, you will work both independently and in a team environment, perform Field Change Orders and Field Action Bulletins, and be ready to travel at short notice for short-term assignments. You will provide 24x7 support coverage in a designated geographic area with phone support from Domains, deliver T&M services Out of Hours (OOH), provide logistics support as required within the scope of providing on-site support, and cover dedicated customer sites for both short and long terms. As a technical support resource during problem escalation, you will actively contribute to providing diagnostic information to the Technical Support Centre. Collaboration with Support/Engineering to ensure continuity and consistent service delivery during shifts, escalations, or time-critical installations is essential. You will also provide management updates during customer escalations, summarizing the status, impact, and potential solutions, defining next steps using the 3 Ws (Who, What, and When). Additionally, you will assist in developing, reviewing, and implementing hardware installation plans for customers and be a member of the golden team with special product knowledge to support high-level escalations, complex installations, new product introductions, and TOI's (Onsite and Remote) both within the region and outside. Flexibility to travel at short notice for short and long-term assignments within the region is a key requirement for this role.,

Role & responsibilities: Red Hat Linux 7/8 Administration File System, NFS Troubleshooting, Permissions OS Monitoring and Troubleshooting, System Health, and performance monitoring OS Patching, Vulnerability Remediation Multipathing, Teaming/Bonding Server Build and Decommission, Hardware Breakfix (CISCO UCS/HP), Firmware. Upgrade VMWare Vcenter, ESXI ITIL Process knowledge to handle Incidents, Changes and Requests including Major Incident handling and problem investigation. Experience as a team lead, people management, shift management, experience in roster preparation. Good to have Skills: Experience on PCS Cluster, RedHat cluster, Veritas Cluster and Veritas Volume. Manager Experience on Satellite, Ansible, Splunk Monitoring tool. JD 7-8 Years of relevant experience on RHEL Administration At least 2 years of experience working as a Team Lead and people manager. Should have the experience on roster management. Should have excellent communication skills (Written/Verbal) Should be able to manage the customer calls. Should drive the service improvement initiative and identify automation opportunities. 24/7 Rotational Shift Mandatory Work from Office weekly 3 days File System, NFS Troubleshooting, Permissions File system clean-up, OS Health Check, All OS related BAU task, Post Patching validation, OS resource Uplift (Uplifting Disk, CPU and Memory), file system for Physical Servers Physical and Virtual Server Build and Decommission Package Deployment Hardware Break-fix management, Coordination with Hardware vendors, on demand firmware upgrade BAU supports cluster related issues, Cluster disk extension, health checks.• VMWare VM health check, VM tool upgrade, Compute resource (CPU, RAM, Disk) uplift for Linux VMs Management of Incident Ticket / RITM / Change request related to Linux server, Cluster and ESXI. Troubleshot backup failure and configuration related issues. Provide possible support during DR Test. Interested candidates are requested to apply with the below link. https://www.jobs.global.fujitsu.com/job/Red-Hat-Linux-78-Admin-Technical-Services-Engineer-Expert-1772/1772-en_US/