Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in coimbatore
>
NTT DATA
>
Field Support Engineer

Field Support Engineer

NTT DATA

0 - 4 years

0 Lacs

coimbatore tamil nadu

Posted:2 days ago| Platform: Shine logo

Apply

Skills Required

voice gateways scripting messaging voip ip telephony collaboration technologies call managers call recording network routing network switching

Work Mode

On-site

Job Type

Full Time

Job Description

As a Cross Technology Service Delivery Field Support Engineer (L1) at NTT DATA, you will play a crucial role in providing professional first-line remote and/or onsite technical support to clients. Your primary responsibility will be to proactively identify and resolve technical incidents and problems to ensure service restoration for clients. By managing incidents and following through to effective resolutions, you will contribute to maintaining zero missed Service Level Agreement (SLA) conditions. Your day-to-day tasks will include managing standard and low complexity incidents, conducting routine tasks following standard practices, and ensuring the efficient resolution of incidents and requests. You will be responsible for configuring, installing, testing, and ensuring the operational status of assigned infrastructure at client sites. Additionally, you will install and configure software solutions based on client requirements and identify root causes of incidents and problems by following knowledge articles. Key Responsibilities: - Configuration, installation, testing, and operational maintenance of client infrastructure - Installation and configuration of software solutions as per client requirements - Proactively identifying and logging incidents with necessary details - Collaborating with stakeholders to expedite diagnosis and resolution of errors and problems - Investigating support calls, identifying root causes, and escalating when necessary - Updating incident progress and resolution details in a timely manner - Tracking, logging, and reporting on configuration items and changes - Investigating system problems and assisting with remedies and preventative measures - Providing first-line remote and onsite technical support to clients - Reporting and escalating issues to third-party vendors when required - Following handover procedures for shift changes to ensure service continuity Knowledge and Attributes: - Strong communication skills, both verbal and written - Effective planning and adaptation to changing circumstances - Positive outlook, ability to work well under pressure, and willingness to put in extra hours when necessary - Active listening techniques and client-centric approach - Ability to maintain a positive client experience throughout interactions Academic Qualifications and Certifications: - Bachelor's degree in Information Technology or Computing or related field - Associate level certification in Data Centre technologies (e.g., CCNA) - Associate level certification in Networking technologies (e.g., CCNA, JNCIA) - Collaboration certifications such as CCNA, Microsoft Voice, and Webex Calling Required Experience: - Entry-level experience in Collaboration technologies - Technical support experience to clients - Diagnosis and troubleshooting experience - Remote support in Collaboration technologies - Understanding of relevant technologies (Cisco, SBCs, Webex calling, etc.) - Basic knowledge of Network routing and switching Workplace type: On-site Working Join NTT DATA, a global innovator in business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. As part of the NTT Group, we invest significantly in R&D to drive digital transformation and sustainability. With diverse experts worldwide and a robust partner ecosystem, we offer consulting, data, AI solutions, and infrastructure services to move organizations confidently into the digital future. At NTT DATA, we value diversity and are dedicated to creating equal opportunities for all.,

More Jobs at NTT DATA

Systems Integration Advisor

Andhra Pradesh

Experience: Not specified

Salary: Not disclosed

Data Scientist

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Intern / Apprentice

Gurugram, Haryana

Experience: Not specified

Salary: Not disclosed

ERP Advisor

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Hiring Network Engineer - SDWAN Viptela-L2 and L3

Mumbai

5 - 10 yrs

INR 9 - 19 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

NTT DATA

IT Services and IT Consulting

Tokyo Plano

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Field Support Engineer