Field Support Engineer

Role Summary

We are seeking a dedicated and skilled Field Support Engineer to join our dynamic team. The ideal candidate will be responsible for providing on-site technical support and ensuring the smooth operation of our clients' systems. This role requires a proactive individual who is not afraid of hard work and can handle various technical challenges independently.

Key Responsibilities:

- Perform installation, maintenance, and troubleshooting of hardware and software systems at client locations.

- Configure and manage network devices, ensuring optimal performance and connectivity.

- Provide expert support for Microsoft Outlook 365, including setup, configuration, and issue resolution.

- Conduct regular system checks and preventive maintenance to minimize downtime.

- Respond to service requests and technical inquiries in a timely and efficient manner.

- Document all service activities, solutions, and configurations accurately.

- Collaborate with the internal support team to escalate and resolve complex issues.

- Educate clients on proper system usage and basic troubleshooting techniques.

Qualifications:

- Proven experience in a field support or similar technical role.

- Strong understanding of networking principles and protocols.

- Proficiency in configuring and troubleshooting Microsoft Outlook 365.

- Ability to perform physical tasks associated with hardware installation and maintenance.

- Excellent problem-solving skills and attention to detail.

- Strong communication and interpersonal skills.

- A valid driver’s license and willingness to travel to various client sites.

If you are a hands-on individual with a passion for technology and a commitment to delivering exceptional client support, we encourage you to apply!

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person