Job
Description
As a Service Engineer at Schneider Electric, you will play a critical role in ensuring the continuous and reliable operation of power protection solutions for our diverse customer base in critical environments such as data centers, industrial facilities, and commercial buildings. **Responsibilities:** - **Installation & Commissioning:** - Execute thorough commissioning processes, including power-on sequence, functional testing, and system calibration to ensure adherence to manufacturer specifications and safety standards. - **Preventive & Corrective Maintenance:** - Conduct routine preventive maintenance checks, inspections, and adjustments on units to ensure optimal performance and extend equipment lifespan. - Diagnose and troubleshoot complex technical issues, alarm conditions, and faults in hardware and software. - Perform timely and effective corrective repairs, including component replacement, firmware updates, and system re-configuration. - Respond to emergency service calls and breakdowns with urgency to minimize customer downtime. - **Technical Support & Documentation:** - Provide expert technical guidance and support to customers, explaining complex technical issues clearly and concisely. - Generate accurate and detailed service reports, including root cause analysis (RCA), corrective actions, and recommendations for future improvements. - Maintain service records, equipment history, and spare parts inventory. - **Customer Relationship Management:** - Build and maintain strong, positive relationships with customers, acting as a trusted technical advisor. - Ensure high levels of customer satisfaction through professional conduct, effective communication, and timely resolution of issues. - Identify potential opportunities for service contract renewals, upgrades, or additional solutions. - **Safety & Compliance:** - Adhere strictly to all Schneider Electric and customer safety policies and procedures. **Qualification Required:** - Diploma in Electrical/Electronic/Mechanical Engineering. - Excellent troubleshooting and communication skills. - Ability to work independently and collaboratively in a team environment. - Experience in maintenance, repair, installation, and commissioning. - Technical support and customer training. - Safety compliance and accurate record-keeping. - Industry awareness and adaptability to new technologies. Schneider Electric is a global specialist in energy management and automation, providing integrated efficiency solutions that help customers manage their energy and processes in a safe, reliable, efficient, and sustainable manner. Schneider Electric values Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork in creating a great culture to support business success. If you are looking to make an impact with your career and want to contribute to achieving a more resilient, efficient, and sustainable world, we invite you to become an IMPACT Maker with us by applying today. Please note that you must submit an online application to be considered for any position with Schneider Electric. This position will be posted until filled. Schneider Electric is committed to being an inclusive and caring company that provides equitable opportunities to everyone, everywhere, ensuring all employees feel uniquely valued and safe to contribute their best. Trust, ethics, safety, sustainability, quality, and cybersecurity are fundamental values upheld by Schneider Electric.,
