FIELD SERVICE ENGINEER

Essential Job Responsibilities

• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Completing Preventative Maintenance and field modifications.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated.
• Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.
• Utilizing the escalation process to resolve customer service delivery issues.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
• Ability to work productively with minimal supervision
• Good communication and customer service skills
• Understanding of tools and technology needed to complete repairs (we provide tools)