Job Profile : Service Engineer / Sr. Service engineer
Location : Mehsana-North Gujarat
JOB PURPOSE: The Service / Sr. Service Engineer oversees the frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting, drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate.
WHO WE ARE:
VIDEOJET TECHNOLOGIES is a global leader in product identification providing innovative coding and marking solutions that helps customers ensure product safety and improve their productivity.
Videojet is a part of Veralto s Product Quality & Innovation companies, which also includes Esko, Linx, Pantone and X-Rite. Together, they help package and protect the world s food, medicine, and essentials, tracing and authenticating billions of goods that travel the global supply chain every day.
Veralto is a global leader in essential technology solutions with annual revenue of nearly $5 billion and a proven track record of solving some of the most complex challenges we face as a society. Our industry-leading companies and globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future.
Veralto is headquartered in Waltham, Mass. with 13 operating companies and 300+ locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world and is united by a powerful purpose: Safeguarding the World s Most Vital Resources .
Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto (VLTO) is creating today.
Veralto s Water Quality companies Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies and XOS help manage, treat, purify, and protect the global water supply, from municipal and industrial wastewater treatment facilities to lakes, rivers, watersheds, and oceans.
Veralto s Product Quality & Innovation companies Esko, Linx, Pantone, Videojet, and X-Rite help package and protect the world s food, medicine, and essentials, tracing and authenticating billions of goods that travel the global supply chain every day.
This is an excellent opportunity for someone who enjoys life on the road, interacting with customers and problem solving! The selected candidate for this position will handle daily service and support of Videojet s existing customer base and new added customer base. You would support sales growth, service growth and customer happiness. The role sees you carrying out repair, installation, maintenance and calibration of Videojet equipment at customer sites.
As an FSE on our team, associate will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting, drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. In this role, you will utilize critical thinking to resolve issues within defined procedures and practices to resolve appropriate action to.
The role will be Onsite based at either of the location Mehsana/Patan/Palanpur
KEY RESPONSIBILITIES:
In this role, a typical day will look like:
- Attend breakdown calls in the region
- Raise request for parts and close transaction under Warranty, CAMP or Chargeable
- Completing Installation of equipment s on site
- Completing Preventive Maintenance as per schedule
- Promotion of Service Contract & consumables
- Demonstration of products to customers
- Imparts training to the customer
- Update service report in Oracle
- Identifying potential parts requirement and get quote submitted and collect Purchase Order
- Identifying potential equipment requirements and generate Service Leads for sales team
The essential requirements of the job include
- Ability to work well independently and exercise appropriate judgment under general direction.
- Ability to prioritize workload, goals and tasks consistent with the department and corporate objectives.
- Ability to multi-task, completing concurrent projects within given time frames and balancing interruptions and change requests. Takes initiative to establish new processes and methods to support a variety of coordination activities.
- Decision-making and coordination with other departments- To solve technical issues, and interact with key partners for problem-solving
- Analytical skills and communication skills- Ability to analyse technical problems and provide solutions
WITHIN YOUR TEAM
You will join the existing Team of Service of Ahmedabad region in West zone. This team is responsible for driving and managing sales growth and service excellence of the region. Reporting to the IB manager, youll work and collaborate closely with associates across departments to ensure seamless services, consumables sales, contracts sales.
Education & Experience - Diploma / Engineering in any stream.
- 4+ years of field service experience
- Batch coding industry candidate is preferred.
- Should be familiar and fluent with Local language-Gujarati.
If you ve ever wondered what s within you, there s no better time to find out.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
