Field Service Application engineer

• Installation & Repairs at customer site
• Responsible for providing technical & application support for Agilent analytical instruments to existing & new customers in markets of Biopharma/Proteomics/Pharma/Food etc. at identified locations at PAN India level.
• Deliver customer education courses on-site as well at COE labs
• Cost & time effective application method deployment on Agilent instruments
• Promptly troubleshoot method/technology transfers issues from one instrument to another.
• Lead projects requiring coordination with other functions & customers.
• Deliver product seminars for customers, prospects, and employees.
• Training of internal & external team and provide technical support.
• Respond promptly to related customer queries & help in prompt resolution of customer escalations.
• Participate in programs to stimulate demand for all Agilent range of products/services and ensure timely and proper execution of those programs.
• Perform Installations, Preventive Maintenance, Repair, software & hardware IQ OQ on Agilent products as required.
• Co-ordinate internally with all the field sales team and Managers to ensure that the key customers are delighted.
• Must be willing to travel extensively
  

Qualifications

• Master’s Degree in Chemistry/Analytical Chemistry/Instrumentation/Pharmacy/Biotechnology/Life Science or equivalent
• Relevant basic/theoretical knowledge of analytical instruments like GC/GCMS, etc
• Experience 18-24 months
• Candidate should enjoy travelling and visiting customers.
• Excellent numerical, verbal and written communication, troubleshooting and problem-solving skills along with good organizational & negotiation skills.
• Microsoft Outlook, Excel, PowerPoint, SQL etc.
  

Note#:

• Preferably GC & GCMS S for Biopharma
  

Additional Details

Travel Required:

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