Field Sales & Service Engineer- Trissur/Tiruppur/Bengaluru/Kolkata

• Serves as customer facing technical resource and works in collaboration with engineers and other senior staff as needed to provide effective end-user support and issue resolution.
• Perform maintenance and service tasks for customers in assigned territory.
• Prepare and submit work orders, expense reports and time sheets to the respective departments.
• Evaluate products accurately for maintenance, warranty, upgrades and other purposes.
• Collaborate closely with technical team to resolve technical issues.
• Provide training to service staff on how to identify and resolve issues, repairs, etc.
• Understand customer requirements and accordingly recommend the right products or services.
• Manage all on-site installation, repair, maintenance works within the assigned territory and conduct client demonstration when required.
• Understand technical problems effectively through proper analysis, evaluation and diagnoses.
• Provide technical support to junior staff in case of complex issues.
• Provide training to customers about product usage and maintenance.
• Support the field staff in equipment set-up for trade shows or exhibitions.
• Prepare creative product presentations for sales meetings or training's.
• Build positive relationships with customers by providing outstanding and excellent services.
• Prepare and distribute maintenance records, warranty contracts, installation report and other service reports to the senior managers.
• Respond to customer complaints timely and effectively to meet sales goals.
• The candidate should visit garment industries and related industries in the field for prospects regarding service queries.
• Manages escalated customer tickets in a timely and effective manner.
• Escalates problems to other departments as needed.
• May supervise and train less experienced staff or project team.
• Creates formal documentation including configuration documentation, test documentation, and support documentation.
• Collects detailed information, performs thorough analysis and relies on experience and judgment to determine the most effective method of resolution.
• Prepares activity reports on support activities.
• Installs and repairs heavy electric equipment. Consults with customer or supervisor to plan layout of equipment.
• Studies blueprints, schematics, manuals, and other specifications to determine installation procedures.
• Installs or oversees the installation of equipment according to manufacturer's specifications.
• Operates system to demonstrate equipment and to analyse malfunctions.
• Interprets maintenance manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
• Instructs and directs workers in servicing and repairing equipment.
• Consults with engineering personnel to resolve unusual problems in system operation and maintenance.
• May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Advise management regarding customer satisfaction, product performance, and suggestions for product improvements.
• Should be willing to go for outstation service calls.
• Should be able to handle heavy machinery.
• Should possess good knowledge in electrical engineering.
• Keep an Intensive Eye on competitors.
• Should be responsible for handling first level complaints from the customer.
• Support inside management with a proper work order.

Required Candidate profile

• Should Hold a Valid 2 wheeler License and 4 wheeler license holders will have more priority.
• Should be punctual and disciplined.
• Should have Good command on speaking English, Hindi and a local language.
• Exceptional customer service skills with expertise in troubleshooting, diagnosing and solving complex related problems.
• Ability to work professionally with all levels of client organizations staff.
• Wide degree of creativity, leadership, and latitude is expected.
• Relevant and demonstrable technical support service experience.
• Self-directed, able to prioritize and effectively handle multiple service requests at a time under high-pressure and challenging situations.
• Excellent organizational, time management, written and verbal communication skills
• Strong working and technical knowledge of computer MS-Windows operating system, MS Office suite.
• The ability to work quickly and accurately in a shared community environment.
• Ability to complete multiple tasks with minimal direction.
• Ability to listen and analyse customer needs.
• Presents a positive image that reflects well on the organization.
• Ability to travel up to 75% of the time

Perks and Benefits

• Incentives, Travel Allowances
• Role : Sales Support & Operations - Other
• Industry Type: Industrial Equipment / Machinery
• Functional Area: Sales & Business Development
• Employment Type: Full Time, Permanent
• Role Category: Sales Support & Operations
• Male candidates preferred

Education

• UG :Any Graduate, Diploma in Mechanical, Electrical, Engineering, Other Graduate
• Location: Surat,Kerala,
• Educational Qualification: ITI, DME, SSLC, Diploma, B tech/BE