Field Sales Executive

Company Description

Established in 2011, Petpooja is the largest SMB SaaS company with over 100,000 clients across India, the Middle East, the UAE, South Africa, and Canada. We provide comprehensive management solutions for restaurants, ranging from billing and inventory management to online ordering and back-of-house modules. Based in more than 150 cities, Petpooja is on a mission to organize the unorganized restaurant sector using technology. With the support of high-profile investors, we leverage advanced technologies to handle hundreds of thousands of invoices and API calls daily, working closely with partners like Zomato, Swiggy, and various banks.

Role Description

This is a full-time, on-site role for a Relationship Manager, located in Surat. The Relationship Manager will be responsible for maintaining and nurturing relationships with existing clients, addressing their concerns, and ensuring their satisfaction. Daily tasks include visiting client sites, resolving service issues, providing guidance on using our software solutions, and collecting client feedback for product improvement. The role also involves coordinating with internal teams to ensure seamless service delivery and client retention.

Qualifications

• Excellent interpersonal and communication skills
• Strong problem-solving and conflict resolution abilities
• Customer service experience and relationship management skills
• Knowledge of SaaS products and restaurant management solutions
• Ability to work independently and manage time effectively
• Previous experience in the B2B Sales Or Field Sales or SaaS industry is a plus
• Proficiency in local languages and English
• Bachelor's degree in Business Administration, Hospitality Management, or a related field