Field Operations & Technical Manager

Job Description

Role Overview: We are looking for a technically strong and operationally hands-on leader to manage and optimize our growing service network. The ideal candidate will take ownership of the entire field and office operations ensuring timely issue resolution, efficient team coordination, and consistent system performance across 1800+ active sites. This role blends technical problem-solving , people management , and on-ground field insight , making it central to our service excellence. Key Responsibilities: Team Leadership: Oversee the performance of around 30 ITI Electronics field technicians (each managing 60 - 70 sites) and 5 office-based service coordinators. Field Issue Resolution: Serve as the escalation point for system-level or site-specific technical issues. Personally visit key sites when required. Technical Oversight: Monitor health and functionality of IoT-connected chlorination systems. Support with configuration, diagnostics, or troubleshooting. Operations Management: Ensure adherence to service SLAs, preventive maintenance schedules, and system uptime targets. System Monitoring: Collaborate with the dashboard and data team to review system analytics, identify performance anomalies, and act on alerts. Training & SOPs: Improve technician training, service documentation, and field SOPs for better process consistency. Stakeholder Reporting: Communicate field performance, issue trends, and resolution timelines with senior management and department stakeholders. Who You Are: A problem-solver with a practical mindset and strong ownership. Comfortable managing both people and systems . Willing to travel regularly to understand field challenges first-hand. Passionate about improving public infrastructure through smart technology. Qualifications & Experience: Diploma or Degree in Electronics , Instrumentation , Electrical , or Civil Engineering . 58 years of experience in technical field operations, preferably in IoT, automation, water treatment, utilities, or infrastructure services. Prior team management experience is highly preferred. Strong technical troubleshooting skills, including experience with embedded systems, sensors, or remote monitoring tools. Familiarity with IoT dashboards, SCADA, or water disinfection systems is a plus. Basic knowledge of MS Excel/Google Sheets and online monitoring tools. Good communication and reporting skills. What We Offer: Competitive compensation based on experience Field exposure to large-scale smart water infrastructure A chance to lead and grow a highly impactful team Opportunity to work on real-world technology that supports public health Learning-driven, supportive work environment