Field Executive Service

Service executive Roles and responsibilities

• Be fully conversant and complain with Otis EH&S policies
• Follow safety procedures as per OSS (Otis Safety Standards) based on training and certification processes
• Ensure adherence to ethics guidelines
• Portraying right skills to understand layout drawings, FIM and other product wiring diagrams and procedures
• As an FED Eng he must do full adjustment / commissioning of elevators and escalators, as per FIM within allocated timeline.
• This includes high speed gearless units and escalators / travellators, managing other test engineers on multi-unit sites to ensure safe and efficient testing and commissioning.
• Providing technical support on site to other test engineers with a view to up-skilling all test engineers, auditing test and EN81 (compliance) handover paperwork
• Undertaking client liaison during the testing of large multi-unit sites and attend commissioning meetings if required.
• from New Equipment to Service and supporting service on technical issues on site during the Quality Operating Period and on an ad-hoc basis.
• Trouble shooting of electrical / mechanical fault in elevators.
• Otis Safety Audit (OSA).
• Need to report on-site field turn backs at product level.
• Ensure 100% on-time delivery to customer as agreed.
• Ensure all internal customer complaints are addressed and acknowledged.
• OFAR audit to be conducted.
• Product training to be provided to the field technical staff.
• Attending repeated & Worst units complaints.