Field Delivery Operations Manager

As a Field Delivery Operations Manager at HP, you will be responsible for leading a team in a large multi-department area(s) with a significant impact on business unit results and organizational strategy. Your role involves managing staff activities to solve complex business and technical issues within established policies. You will act as a key advisor to Service Delivery Partners and HP senior leadership, contributing to the development of overall policies and long-term goals of the organization. Your primary focus will be on ensuring excellent customer satisfaction, driving continuous improvement in service delivery processes, and ensuring profitability. You will manage the activities of non-exempt/exempt individual contributors and/or MG1s, recruiting and supporting the development of direct staff members. Your responsibilities will include: - Managing Onsite, bench, and Walk-in repair operations across the Commercial and Consumer segment of Print and PC business - Mentoring and coaching team members, fostering internal and external activities, and contributing to the personal growth of individuals - Acting as a trusted advisor to Service Supplier Partners, overseeing onboarding/offboarding & renewals, and driving channel programs deployment - Engaging with Country Leadership to represent CS, driving HP CSSD business goals and initiatives for successful implementation - Establishing strong relationships with GTM, partners & customers, providing timely updates on key performance indicators, initiatives, and strategic plans - Identifying opportunities to simplify, automate, and drive efficiency through cross org, contributing to compelling business case development - Addressing and resolving service delivery issues, including supplier and customer escalations, and assisting as the technical consultant for Power Services Partners - Collaborating with global, channel sales, and legal teams to draft & service delivery agreements, ensuring compliance with obligations and managing renewals and amendments - Identifying and mitigating potential risks, developing contingency plans and proactive measures to ensure business continuity - Staying updated with industry trends, emerging technologies, and best practices related to service delivery management Qualifications: - Advanced University Degree or equivalent combination of education and experience - 15+ years of related business experience - Multi-cultural and global experience desired Key Skills: - Ability to build & manage strong customer relationships at the executive level - Superior influence & negotiation skills - Strong communication skills: verbal & written with the capability to represent HP at external customer & industry events - Crisis & conflict management skills - Strong talent management experience, coaching & mentoring experts & specialists in Field and Channel Operations If you are looking for a challenging role where you can make a significant impact on business operations and drive service delivery excellence, this position could be the perfect fit for you. Join HP as a Field Delivery Operations Manager and be a part of a dynamic team dedicated to continuous improvement and customer satisfaction.,