Field Collections Officer

• Client Contact:Proactively contact clients to inform them of overdue payments through calls, messages, and personal visits to their homes or businesses.
• Payment Negotiation:Negotiate suitable payment terms and schedules with clients facing financial difficulties to ensure timely repayment.
• Issue Resolution:Resolve payment discrepancies and client queries regarding billing and loan terms in a timely manner.
• Record Keeping:Maintain accurate and detailed records of all payment collection activities, client interactions, and financial transactions.
• Reporting:Monitor accounts and prepare regular reports for management on the status of outstanding debts and collection efforts.
• Field Operations:Conduct field visits, especially in rural or remote areas, to collect payments and build rapport with clients.
• Collaboration:Coordinate with internal departments, such as sales and accounting, to address client concerns and streamline collection processes.

Key Skills & Qualifications

• Communication Skills:Excellent verbal communication skills, particularly in Hindi and local languages, are essential for interacting with clients.
• Negotiation Skills:Ability to effectively negotiate payment plans and terms with clients.
• Persistence and Proactiveness:A proactive and persistent approach to resolving payment issues and ensuring timely recoveries.
• Attention to Detail:Meticulous attention to detail for maintaining accurate records and financial statements.
• Geographical Knowledge:Strong knowledge of the local geography, as the role often involves field work in specific regions.
• Education:A high school diploma (HSC or 10+2 and above) is often required.
• Experience:Prior experience in field collections, telemarketing, or customer service can be beneficial.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Location:

• Nagercoil, Tamil Nadu (Preferred)

Work Location: In person