Field Application Engineer

The role involves onsite work as required by the company to assist customers with product testing, troubleshooting, inter-departmental coordination, and similar tasks. You will provide technical product presentations, conduct customer workshops and training, and generate technical solutions for customers using existing products and concepts. As a candidate for this position, you should have hands-on experience in testing and troubleshooting Customer Premises Equipments (CPEs) such as WiFi, GPON, Set-top-box, and others. You will be responsible for analyzing and troubleshooting customer issues, providing work-around solutions, and collaborating with customers to identify their needs and provide engineering support to ensure Service Level Agreements (SLAs) are met. Additionally, you will work closely with the R&D and Product Assurance teams to translate customer requests into technical descriptions, maintain a local customer issue tracking system, assist in reproducing and debugging issues onsite, and support the technical approval of delivered products at the customer's end. You will also be involved in managing the delivery of new firmware releases and documentation to partners and customers. Key requirements for this role include a Bachelor's in Engineering with 5 to 10 years of relevant work experience in Set Top Box, CPE, or Mobiles. A field engineering background is essential, along with the ability to build relationships with customers, handle problem resolution promptly, and work effectively in a multi-cultural, multi-national team environment. Proficiency in MS Office, particularly Excel (including V Lookups and Pivot Tables), is crucial for tracking and analyzing data. Strong command of the English language, both oral and written, is required. As a team player, you should possess qualities like carefulness, responsibility, resourcefulness, integrity, self-discipline, and the ability to uphold the company's interests. This job is located in Gurugram, Haryana, India.,