Female Customer Care Executive

Key Responsibilities

1. Inquiry Handling & Counselling

• Respond to phone calls, emails, and walk-in inquiries about IT courses and training programs.
• Provide detailed information about course structure, duration, fees, schedules, and certification.
• Counsel prospective students and guide them toward suitable courses based on their background and goals.

2. Admissions Support

• Assist students with the admission process, form filling, and documentation.
• Maintain accurate student records in the CRM or database.
• Follow up on leads and pending admissions to achieve enrollment targets.

3. Customer Relationship Management

• Maintain regular communication with current and prospective students.
• Address complaints, feedback, and issues promptly and professionally.
• Build long-term relationships to encourage re-enrollments and referrals.

4. Coordination & Administration

• Coordinate with trainers, the academic team, and the accounts department for smooth batch scheduling and student support.
• Prepare reports on inquiries, enrollments, and student feedback.
• Support in conducting seminars, webinars, or demo sessions.

5. Front Desk & Communication

• Handle front desk operations — greeting visitors, managing calls, and scheduling appointments.
• Maintain a professional and welcoming environment for students and guests.

Required Skills

• Excellent communication (English, Hindi, and local language if applicable)
• Strong customer service orientation
• Good presentation and counselling skills
• Proficiency in MS Office and CRM tools
• Ability to multitask and manage time effectively
• Positive, patient, and professional attitude

Qualifications

• Bachelor’s degree (preferred in any discipline; background in IT or education is a plus)
• Prior experience in customer service, counselling, or education sector preferred

Job Types: Full-time, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person