Feedback Collection Executive

Location: On-site at Client Premises in Delhi NCR (Exact Location TBD)

Employment Type: Contract / Temporary (Project-based)

About Zykrr

Zykrr Technologies Pvt. Ltd. is a customer experience management (CXM) and analytics company that helps organizations measure, understand, and improve customer satisfaction and loyalty through intelligent feedback and insights. Our solutions are used by leading enterprises across industries to drive customer-centric growth. Learn more at www.zykrr.com.

We are seeking a personable and professional Feedback Collection Executive to represent Zykrr at one of our client’s locations. The role involves directly engaging with customers, collecting structured feedback through digital or physical tools, and ensuring accurate data capture to help our client enhance their customer experience.

• Approach and interact with customers at the client’s premises to collect their feedback in a polite and professional manner.
• Record responses using Zykrr’s digital feedback platform or survey tools.
• Ensure accuracy and completeness of the collected data.
• Educate customers on the importance of providing feedback, when required.
• Coordinate daily with the Zykrr project team for reporting and updates.
• Maintain confidentiality and uphold both Zykrr’s and the client’s brand values during interactions.
• Identify and escalate recurring issues or insights noticed during feedback collection.

• Graduate or pursuing graduation (any stream).
• Strong communication and interpersonal skills.
• Comfortable interacting with customers face-to-face.
• Basic familiarity with smartphones or tablets (for digital feedback entry).
• Professional appearance and positive attitude.
• Prior experience in customer-facing or field roles (e.g., surveys, retail, events) will be an advantage.

• On-site at the client’s location (details to be shared separately).
• 6-day working week (Monday–Saturday) or as per project requirements.
• Shift timings may vary based on client operations.
• Training and orientation will be provided by Zykrr before deployment.
• Voluntary work for three days - Good exposure for college students & freshers

• Gain exposure to real-world customer experience management practices.
• Work with one of India’s leading CXM technology firms.
• Develop interpersonal, communication, and data collection skills in a professional setting.
• Opportunity to join us full time as per business needs and fitment.