FBS Data Analyst (NLP / AI Conversational)

Capgemini

0 years

0 Lacs

india

Posted:1 week ago| Platform:

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Skills Required

data ai collaborative vision automate reports transcription extract sql testing analyze programming excel analysis looker power aws connect processing compensation development training

Work Mode

Remote

Job Type

Full Time

Job Description

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world

What to expect on your journey with us:

A solid and innovative company with a strong market presence
A dynamic, diverse, and collaborative work environment
Leaders with deep market knowledge and strategic vision

We count on you for:

Build and automate dashboards and reports, especially related to Uniphore transcription data
Understand business goals, gather requirements, and communicate effectively about what data is available or limited
Extract and manipulate data using SQL, Cognos ReportNet, OBIEE Answers, and Google Looker
Ensure data quality, contribute to testing and implementation for system upgrades or changes, and analyze the impact on data/reporting
Act as a liaison between business and IT, resolving data-related technical issues collaboratively
Create NLP to generate insights into transcribed customer interactions

Requirements

Bachelor's degree in a relevant field
Strong proficiency in SQL (programming, modeling, and handling complex queries)
Advanced knowledge of MS Excel (baselines, reporting)
Familiarity with business analysis tools such as Google Data Studio/Looker, Power BI, or Cognos
Experience with transcription data analysis platforms such as Uniphore, AWS Connect or similar tool
Expertise in Natural Language Processing (NLP) techniques and data extractions

Benefits

This position comes with competitive compensation and benefits package:

Competitive salary and performance-based bonuses
Comprehensive benefits package
Career development and training opportunities
Flexible work arrangements (remote and/or office-based)
Dynamic and inclusive work culture within a globally renowned group
Private Health Insurance
Pension Plan
Paid Time Off
Training & Development

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