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Chances Resort and Casino
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F&B Service Captain

F&B Service Captain

Chances Resort and Casino

3 years

1 - 2 Lacs

goa goa

Posted:2 days ago| Platform: SimplyHired logo

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Skills Required

in-person restaurant restaurant experience communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

The F&B Service Captain is responsible for supervising day-to-day restaurant or outlet operations, ensuring high standards of service quality, guest satisfaction, and team coordination. The role acts as a key link between service staff, kitchen, and management to deliver an exceptional dining experience.

Responsibilities:

Welcome guests warmly and ensure prompt, courteous, and professional service.
Take orders accurately and ensure timely service of food and beverages.
Handle guest complaints and special requests efficiently and escalate when required.
Ensure accurate order punching and billing procedures.
Supervise service staff during shifts and ensure smooth service flow.
Conduct on-the-job training on service standards, menu knowledge, and hygiene.
Allocate duties and monitor staff grooming and punctuality.
Maintain shift reports and feedback records.

Requirement:

Strong communication and interpersonal skills.
Good leadership and team-handling abilities.
Sound knowledge of food & beverage service standards.
Ability to handle pressure during peak hours.
Customer-focused mindset with attention to detail.
Flexible working hours, including evenings, weekends, and public holidays.

Job Type: Full-time

Pay: ₹15,000.00 - ₹19,000.00 per month

Benefits:

Food provided
Health insurance
Provident Fund

Ability to commute/relocate:

North Goa, Goa: Reliably commute or planning to relocate before starting work (Required)

Experience:

total work: 3 years (Preferred)

Work Location: In person

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