F&B Service Captain

Job Title: Captain (Service Captain / Floor Captain)

Location: New Delhi, India

About Us:

Mira’s is a premium bakery and café in New Delhi, known for artisanal baked goods, gourmet beverages, and refined hospitality. Our focus is on delivering a consistently warm, attentive, and high-quality guest experience in an elegant setting.

Job Summary:

We are looking for well-groomed, service-oriented Captains to supervise floor operations and ensure excellent guest service. The Captain will act as a bridge between guests, service staff, kitchen, and management, ensuring smooth service flow and adherence to brand standards.

Key Responsibilities:

1. Guest Experience & Service Excellence:

• Welcome guests warmly and ensure they are seated comfortably.
• Take ownership of guest satisfaction throughout the dining experience.
• Handle guest queries, special requests, and complaints courteously and efficiently.
• Ensure service standards and SOPs are consistently followed on the floor.

2. Floor & Service Management:

• Supervise daily floor operations during service hours.
• Coordinate with kitchen, bakery, and barista teams for timely and accurate order execution.
• Ensure proper table setup, cleanliness, and presentation at all times.
• Monitor service pace and table turnover, especially during peak hours.

3. Team Supervision & Training:

• Guide and supervise stewards, servers, and runners.
• Train service staff on menu knowledge, upselling techniques, and service etiquette.
• Ensure staff grooming, discipline, and punctuality as per standards.

4. Order & Billing Control:

• Take and verify guest orders accurately through the POS system.
• Ensure correct billing, settlement, and coordination with the cashier.
• Minimize order errors and handle voids or modifications responsibly.

5. Coordination & Reporting:

• Act as a point of contact between service staff and the Restaurant Manager.
• Report operational issues, guest feedback, and staff concerns to management.
• Assist in opening and closing procedures as assigned.

Qualifications & Skills:

• Minimum 3–5 years of experience in service roles in cafés, bakeries, or upscale restaurants, with at least 1–2 years as a Captain or Supervisor.
• Strong knowledge of food, bakery products, beverages, and service styles.
• Excellent communication and interpersonal skills.
• Presentable personality with high grooming standards.
• Ability to remain calm and efficient in a fast-paced environment.
• Basic proficiency in POS systems and order management.

What We Offer:

• Competitive salary and service incentives.
• Opportunity to work with a premium hospitality brand.
• Professional growth and skill development.
• Supportive and quality-focused work culture.

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹26,000.00 per month

Benefits:

• Food provided

Work Location: In person