F&B Associate

To deliver warm, attentive, and personalized food & beverage service to guests, ensuring a memorable dining experience that reflects the resort’s luxury, nature-inspired, and guest-centric ethos.

Key Responsibilities1. Guest Service & Dining Operations

• Greet guests courteously and assist with seating as per service standards
• Take food and beverage orders accurately and relay them promptly to the kitchen/bar
• Serve food and beverages in accordance with fine-dining and resort SOPs
• Monitor tables and anticipate guest needs during service
• Provide room service / in-villa dining as required

2. Menu Knowledge & Upselling

• Maintain thorough knowledge of menu items, ingredients, allergens, and preparation styles
• Suggest appropriate food and beverage pairings
• Upsell specials, signature dishes, beverages, and add-ons tactfully

3. Hygiene, Safety & Standards

• Maintain high standards of personal grooming, hygiene, and cleanliness
• Follow food safety and hygiene standards (FSSAI guidelines)
• Ensure correct handling of crockery, cutlery, glassware, and linen
• Adhere to eco-friendly and waste-minimization practices

4. Setup & Closing Duties

• Set up tables, buffet counters, service stations, and bars as per outlet standards
• Ensure mise-en-place is ready before service
• Clear tables promptly and reset for next service
• Assist in closing duties including cleaning, stock check, and service area organization

5. Coordination & Teamwork

• Coordinate with kitchen, bar, housekeeping, and front office teams
• Communicate guest feedback and special requests to supervisors
• Assist colleagues during peak hours and special events

6. Guest Feedback & Complaint Handling

• Respond politely to guest queries and concerns
• Escalate complaints to supervisors when required
• Thank guests and encourage feedback

Required Skills & Competencies

• Pleasant personality with good communication skills
• Guest-oriented attitude and service mindset
• Ability to work in shifts and under pressure
• Team player with positive attitude
• Basic English communication (Malayalam / Hindi an advantage)

Qualifications & Experience

• Minimum Higher Secondary (Plus Two)
• Diploma / Certificate in Hotel Management or F&B Service preferred
• 0–2 years experience in hotels, resorts, or restaurants
• Freshers with good attitude may be considered

Work Conditions

• Shift duties including weekends and public holidays
• Standing and walking for long periods
• Outdoor service areas depending on outlet location

Key Performance Indicators (KPIs)

• Guest satisfaction & feedback scores
• Order accuracy and service time
• Upselling performance
• Adherence to hygiene and service SOPs

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person