Facility Executive

Job Title: Facility Executive - Soft Services

Role Overview: As a Facility Executive - Soft Services at JLL, you will be responsible for overseeing and managing the day-to-day soft services operations, ensuring smooth functioning of the facility, and maintaining high standards of service delivery for our clients.

Key Responsibilities:

Administrative Management:

• Oversee day-to-day administration, including generating reports and managing stock trackers
• Assist the Facility Manager (FM) and Assistant Facility Manager (AFM) in managing administrative functions, security issues, and facility services
• Develop and implement procedures to ensure simplification, accuracy, and reliability of FM work methods

Supply Chain and Inventory Management:

• Ensure adequate supply of consumables/materials for proper service operation
• Enter into supply and service contracts as approved by the client
• Maintain appropriate stock levels and escalate issues to ensure availability

Front Desk and Event Management:

• Oversee front desk activities and serve as the primary point of contact for reception area concerns
• Coordinate client event itineraries and F&B arrangements
• Foster teamwork and efficiency in caf operations during busy periods

Financial Management:

• Maintain appropriate levels of petty cash to support FM operations
• Process vendor invoices in alignment with Amazon finance processes
• Conduct statutory compliance checks on all vendor invoices

Quality Control and Performance Management:

• Routinely inspect all services to ensure performance measures are maintained
• Set targets to achieve maximum team performance
• Develop policies and procedures for reception-related functions

Facility Oversight:

• Conduct daily walk-arounds of the facility
• Provide after-hours facility assistance as needed

Operational Risk Management:

• Update and implement Emergency Response plans, including conducting drills
• Manage operational audits and compliance
• Escalate incidents and problems as necessary

Performance Objectives:

• Meet or exceed best practices in service provision through contracts
• Establish and adhere to policies, procedures, and compliance deadlines as advised by the Operations Manager
• Effectively manage the team to ensure high-quality service delivery

Qualifications and Skills:

• Bachelor's degree in Facility Management, Business Administration, or related field
• Proven experience in facilities management, with a focus on soft services
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficiency in MS Office and facilities management software
• Analytical and problem-solving skills
• Knowledge of health and safety regulations and best practices in facility management
• Ability to work flexibly, including after-hours when required