Facility Executive

Role Overview

The Facility Executive (Operations) will be the single point of coordination for all day-to-day operations at TLVA.

They will manage helpdesk tickets, oversee housekeeping and technical teams, ensure timely issue resolution, and maintain transparent communication between residents, vendors, and the Management Committee.

Key Responsibilities

• Helpdesk Management:
• Track, assign, and ensure timely closure of all NoBrokerHood / email-based complaints.
• Escalate unresolved issues as per the TLVA escalation matrix.
• Vendor & Staff Supervision:
• Oversee daily activities of housekeeping, electrical, plumbing, and gardening teams.
• Maintain attendance and duty rosters for all vendor staff.
• Verify work quality and ensure compliance with service-level agreements.
• Operations Coordination:
• Conduct daily walkthroughs of the property and identify maintenance issues.
• Support routine checks of water systems, lighting, waste management, and other common infrastructure.
• Coordinate with vendors for preventive and breakdown maintenance.
• Resident Interaction:
• Serve as the first point of contact for residents for any operational issues.
• Provide courteous, prompt, and solution-oriented responses.
• Reporting & Documentation:
• Submit daily and weekly updates to the MC on complaints, maintenance activities, and vendor performance.
• Maintain records of escalations, AMC renewals, and consumables.

Qualifications & Skills

• Graduate (any discipline) with 2–5 years’ experience in facility or operations management (preferably in residential communities or FM companies).
• Strong communication skills — written and verbal (English & Kannada preferred).
• Working knowledge of MS Excel, NoBrokerHood (or similar facility software), and email etiquette.
• Proactive, detail-oriented, and calm under pressure.
• Good interpersonal skills for vendor coordination and resident handling.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits:

• Health insurance

Work Location: In person