F&A Senior Officer

Job Summary:

The CBIA specialist will be responsible to handle high dollar request, audit RNT s and other sub-processes. Responding customer inquiries concerning their invoices, meeting the department performance criteria. The position mandates emphasis on quality and a positive customer experience for both internal and external customers. He/She will be responsible for communicating information and clarification to Site Management team, Senior leadership, Customer, Pricing, FA, Business Development and OTC team.

Job Duties:

Handle huge and complex data for the high profiled customer.

Calculate and process billing adjustment rebates to resolve the incorrect billing.

Timely follow-up on the approvals with AEs and management.

Handle various special projects.

Assist and respond to customer and internal customer on the inquiries/queries concerning their invoices.

Explains in detail the calculation methodology to the sales force so they can present to the customer if required.

Handling various process reports.

Conducting trainings and PKT s.

Extending floor support and give constructive feedbacks.

Skill Requirement:

Excellent written and communication skills

Excellent interpersonal skills

Analytical and problem solving skills

Self-motivation and the ability to work on your own initiative

Must possess advance reasoning and research skills

Decision making skills

Customer focused

Prerequisites:

Graduate/ Post graduate. Degree in finance accounting will be preferable

Knowledge of MS office

Must have minimum 2 years of billing knowledge.

Good logical reasoning, thought process and analytical skills.