Export Operation & Management (Deputy Manager)

Overall

1)

• Handle backend export processes and ensure smooth operations.
• Prepare all required export documents, including commercial invoices, packing lists, bills of lading, certificates of origin, and health certificates.
• Ensure compliance with licensing and certification requirements such as IEC, FSSAI central license, APEDA registration, EIA/EIC certification, Halal certification, and AGMARK certification.

• Support exports to Southeast Asia, Nepal, and the UAE and other countries as require.

• Coordinate with internal teams and external stakeholders to ensure timely and accurate execution of export orders.
• Coordinate and follow up with both internal teams and external stakeholders to ensure timely payments and receivables.
• Maintain accurate records and assist management in reporting on export operations and compliance.

2)

• Manage end-to-end export operations, including preparation and management of export documentation to ensure full regulatory compliance.
• Coordinate export schedules encompassing production, storage, dispatch, container loading, export declarations, and shipment to ensure on-time delivery.
• Collaborate with Costing, Finance, SCM, Production, R&D, Quality, and other internal teams to process export orders accurately and efficiently.
• Maintain and coordinate for updated export product pricing and revised product lists as required.
• Liaise effectively with logistics partners, customs authorities, and government agencies to resolve operational issues and ensure smooth clearance.
• Oversee external communications related to exports, including coordination with the parent company and third-party logistics and customs agencies.
• Manage export licenses and certifications, ensuring timely renewals and adherence to statutory requirements.
• Maintain accurate records of all export documentation, licenses, and correspondence.
• Follow up on payments and receivables with internal and external stakeholders to ensure timely financial closure.
• Provide detailed and timely reports to management regarding export performance, compliance status, and operational metrics.

Experience

• International Business, Logistics, or related field.
• 3-4 years of experience in export operations, documentation,

or compliance in FMCG preferably in cold chain or dairy products.

• Strong knowledge of export documentation, licensing, and regulations.
• Familiarity with export procedures for for Middle East, Southeast Asia and Nepal.
• Experience working with cross-functional teams including Costing, Finance, SCM, Production, R&D, Quality, and other internal teams
• Exposure to customs clearance processes and handling audits.
• Excellent organizational, coordination, and communication skills.

Proficient in MS Office and SAP systems.

Knowledge and Skills

• Exceptional negotiation and communication skills.
• Detail-oriented, proactive, and

able to manage multiple backend processes independently.

• Strong focus on accuracy and compliance in all export activities.
• Good collaboration skills
• Ability to analyse and resolve operational bottlenecks quickly.
• Knowledge of international trade agreements and Incoterms.
• Experience in vendor and stakeholder management.
• Capability to generate reports and present data-driven insights to management.