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EXL
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Executives

Executives

EXL

1 - 3 years

3 - 5 Lacs

gurugram

Posted:11 hours ago| Platform:

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Skills Required

business administration analytical skills service delivery service level reporting analyst staffing ms office analyst 2 operations office 365

Work Mode

Work from Office

Job Type

Full Time

Job Description

The key responsibilities of this role will be Role: WFM Reporting Analyst - 2 Position (A1) Qualification Minimum bachelors degree (Business Administration, Statistics will be added advantage ) Other
Requirements 1-3 years of prior experience Strong analytical skills and proficiency The ability to thrive in a fast-paced environment and manage multiple priorities effectively
Must have excellent written and verbal communication skills and detail oriented
Create, adjust, and manage agent schedules to optimize coverage
Make real-time staffing adjustments to meet service level goals
Generate and distribute real-time performance reports to stakeholders
Identify and resolve operational issues impacting service delivery promptly
Facilitate cross-departmental communication on operational issues
Ensure adherence to company laid out policies and procedures

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EXL

Business Process Management / Analytics

EXL

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Executives