Executives

Position Title, Responsibility Level

Associate

Function

Accounts Receivable: Billing

Reports To

Team lead (B1/B2)

Permanent/ Temporary

Permanent full time

Span Of Control

Nil

Location:

Bangalore

This role is a customer facing position responsible for handling inbound customer billing inquiries and is the first line of contact for customers. The individual will interact with various departments to support the customer and activities will include cancellation of subscription products, processing credit memos or contract adjustments, and ensuring that services are terminated in conjunction with the cessation of billing and in line with contract terms. They are also responsible for managing the approval workflow for all credit requests and other customer facing processes

Essential Functions

• Address customer inquiries, credit requests, account reviews, and other inbound billing related inquiries from external customers, and then documenting related discussions and research within Salesforce
• Research and verify customer issues with Product, Operations, and Implementation teams to determine root cause and warranted remediation
• Clearly and concisely present information in verbal or written form to both internal and external customers
• Process all customer cancellations within relevant billing and production systems according to contract terms
• Vet all buy sell communications and initiate related cancellations and contract changes or customer updates
• Other projects and billing related customer responsibilities as needs arise
  

Primary Internal Interactions

Primary External Interactions

• Need to work along with client team of a specific region.
• Need to communicate to the client on a regular basis through e-mail and telephone.
• Weekly/daily calls on a regular basis
• Flexible to work in any shift & open to putting in extra hours when required
  

Organizational Relationships

Reports To : Team Lead Supervises :

Skills

Technical Skills

• Advance Excel Knowledge would be added advantage like using Formulas Vlookup, Pivot table, charts, index,etc
• ERP experience will be an added advantage
  

Process Specific Skills

• Prior experience in Accounts Receivable 0-2 yrs
  

Soft Skills (Desired)

• Good communication skills both written & oral, as this is client facing role
  

Soft Skills (Minimum)

Education Requirements

Work Experience Requirements

Commerce graduate, who strong in accounting entries.

• 0-1 years of Billing/AR experience.
• Prior experience in ERP (SAP) would be added advantage.
• Good working knowledge of Excel based reporting.