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Executive - Voice process

0 years

0 - 3 Lacs

Posted:13 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are looking for enthusiastic and motivated individuals for the position of Executive - Voice Process. This role is ideal for freshers/entry-level candidates who are looking to start their career in customer service. You will be responsible for providing exceptional support to our clients through voice communication.

Selection Process

Step 1. Amcat CSVAR

Step 2. HE round

Step 3. Voice Versant 60

Step 4. Ops Round

Step 5. WBI

Responsibilities

  • Handle inbound and outbound voice calls in a professional manner.
  • Provide exceptional customer service and support to clients.
  • Address customer inquiries and resolve issues effectively.
  • Document call information and maintain accurate records in the system.
  • Collaborate with team members to improve processes and enhance customer satisfaction.
  • Adhere to company policies and procedures during all interactions.

Skills and Qualifications

  • Excellent verbal communication skills in English
  • Strong listening skills and ability to empathize with customers.
  • Basic computer skills and familiarity with CRM software.
  • Problem-solving skills and attention to detail.
  • Willingness to work flexible hours, including nights and weekends.


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