Executive - Training Spanish

As a Training Specialist at Credence, your role involves conducting comprehensive training sessions for employees engaged in Third Party Collections. Your main responsibilities include: - Delivering training sessions to ensure a deep understanding of relevant processes and compliance standards in Third Party Collections. - Developing and updating training materials, manuals, and documentation specific to Third Party Collections procedures and best practices. - Collaborating with management to assess training needs within the team, identifying areas for improvement and skill development. - Tailoring training methods to address different learning styles and ensure optimal comprehension and application of Third Party Collections strategies. - Providing constructive feedback to trainees, offering guidance for improvement and evaluating the effectiveness of training sessions. - Attending call calibration sessions to ensure consistency in evaluating and scoring calls within the team, and providing insights and feedback to enhance call quality. - Staying updated on updates, changes, and advancements within the Third Party Collections domain, keeping training materials current and incorporating the latest industry best practices into training sessions. - Demonstrating the ability to execute policies, processes, and procedures of the organization effectively within the training context. - Ensuring full compliance with all company, departmental, legal, and regulatory requirements in the delivery of Third Party Collections training programs. Preferred qualifications for this role include: - Being a graduate from any stream. - Having a minimum B2 Certification or DELE B1 in Spanish. In addition, you should possess the following skills: - Excellent verbal and written communication skills to convey complex information clearly. - Adaptability to accommodate various learning styles and levels of expertise within the team. - Strong organizational skills to manage training schedules, materials, and documentation effectively. - Ability to collaborate with Third Party Collections management to stay updated on industry changes and ensure training programs align with current best practices. At Credence, the highest standards of integrity are upheld in the recruitment process. No fees are charged at any stage of the hiring process, and any solicitations for money in exchange for job opportunities are strictly prohibited. Your safety and trust are important, and any incidents should be reported immediately to the official HR team at hr@credencerm.com. Thank you for helping maintain a fair and transparent hiring environment.,