Executive - Training Spanish

As a Training Specialist at our company, you will play a crucial role in conducting training sessions for employees involved in Third Party Collections. Your responsibilities will include: - Delivering comprehensive training sessions to ensure a deep understanding of relevant processes and compliance standards. - Developing and updating training materials, manuals, and documentation specific to Third Party Collections procedures and best practices. - Collaborating with management to assess training needs within the team, identifying areas for improvement and skill development. - Tailoring training methods to address different learning styles and ensure optimal comprehension and application of Third Party Collections strategies. - Providing constructive feedback to trainees, offering guidance for improvement and evaluating the effectiveness of training sessions. - Attending call calibration sessions to ensure consistency in evaluating and scoring calls within the team and providing insights to enhance call quality. - Staying updated on updates, changes, and advancements within the Third Party Collections domain and incorporating the latest industry best practices into training sessions. - Demonstrating the ability to execute policies, processes, and procedures effectively within the training context. - Ensuring full compliance with all company, departmental, legal, and regulatory requirements in the delivery of Third Party Collections training programs. Preferred qualifications for this role include: - Graduation from any stream. - Minimum B2 Certification or DELE B1 in Spanish. - Excellent verbal and written communication skills to convey complex information clearly. - Ability to adapt training approaches to accommodate various learning styles and levels of expertise. - Strong organizational skills to effectively manage training schedules, materials, and documentation. - Collaboration with Third Party Collections management to stay updated on industry changes and ensure training programs align with best practices. Kindly note that at Credence, we maintain the highest standards of integrity in our recruitment process. We do not charge any fees at any stage of the hiring process and strictly prohibit any solicitation of money for job opportunities. Your safety and trust are important to us, and we appreciate your help in maintaining a fair and transparent hiring environment.,