Executive - Technical Services

Job Description

Jones Lang LaSalle Property Consultants (India) Pvt. Ltd. (JLL) is looking for an Executive - Technical Services to ensure seamless engineering operations and maintenance for WNS. This role is crucial for maintaining all electrical and electronic equipment, preventing disruptions, managing incidents, and ensuring compliance with all operational, safety, and regulatory standards. Key Responsibilities Engineering Operations Maintain and operate all electrical and electronic equipment installed by WNS. Ensure 100% compliance with equipment Operating & Maintenance instructions. Manage and operate equipment where applicable. Prevent disruptions due to lack of maintenance and operations. Incident Management and Reporting Report critical disruptions within 5 minutes and other equipment failures within 15 minutes. Complete and submit incident reports within 24 hours for all equipment breakdowns or failures. Respond to major incidents within 2 hours. Review incident reports before sharing with the client. Preventive Maintenance and AMC Management Implement annual AMC schedules , ensuring completion within the proposed timeframe. Execute a 52-week Planned Preventive Maintenance (PPM) schedule . Coordinate with vendors for timely execution of maintenance activities. Notify WNS SPOC about contract renewals 90 days in advance. Closely monitor PPM activities and ensure completion as per schedule. Inventory Management Manage and update inventory of consumables for Engineering & Maintenance and BMS equipment. Participate in monthly audits of consumables inventory. Ensure accurate record-keeping and reporting of inventory status. Review pantry and HK, PH consumable and ensure no shortages and internal transfer of material. Documentation and Record Keeping Maintain up-to-date documentation for all building maintenance activities. Ensure all records, service reports, and registers are accurate and ready for audits. Participate in at least 4 audits per month on a sample basis. Assist in developing and maintaining Standard Operating Procedures (SOPs) and Work Instruction Manuals (WIMs) for technical services. Contribute to the Disaster Recovery and Business Continuity Plans . Ensure all audit and compliance documents are updated and available for review. Ensure 52 weeks calendars are updated and evidence is shared as per timelines. Premises Repairs and Maintenance Coordinate and monitor all scheduled repair activities for WNS premises. Ensure proper vendor follow-up for site mobilization and completion. Report on repair activities closure as per Statement of Work (SOW). Oversee the maintenance of building fabrics, including internal fixtures, fittings, furniture, partitions, doors, floor coverings, and decorations. Highlight snags and follow up on their resolution within agreed timeframes. 24/7 Maintenance Coverage Provide round-the-clock maintenance coverage for engineering services. Attend to and log all calls requiring Operations & Maintenance assistance in the FM Helpdesk. Closely monitor tickets and ensure they are closed within TAT. Utility Management Assist in managing utilities including electricity supply and diesel consumption. Implement measures for reducing power consumption without impacting service levels. Conduct monthly evaluations of energy consumption and track against set targets. Contribute to monthly consumption reports with savings analysis. Training and Development Participate in monthly process trainings on WNS-defined processes, policies, and technical knowledge. Attend managerial trainings on resource optimization, prioritization, and project management. Compliance and Health & Safety Ensure compliance with regulatory, labor, and environmental regulations. Participate in audits, striving to avoid major or repeat deviations. Maintain necessary compliance certificates and documentation. Implement proper safety procedures for all maintenance activities. Ensure compliance with health and safety regulations in all technical operations. Reporting and Communication Prepare daily and weekly reports on technical services activities. Communicate effectively with WNS representatives and other stakeholders. Escalate issues promptly and appropriately. Prepare and submit Monthly Management Reports (MMR) . Prepare daily reports and share with the client. Ensure all monthly reports are shared on time. Other Regular Requirements Ensure all JLL POs are in place before executing jobs. Ensure JLL Tools (E Fit) implementation and track closures. Ensure all data is uploaded in CMMS as per timelines. Ensure all R&M related activities are monitored. Have weekly meetings with the team and share MOM. Ensure facade cleaning and water tank cleaning are completed as per schedule. Approve invoices in CAAPS with necessary evidence. Suggest improvements for process efficiency. Ensure risks are always highlighted and taken care of. Requirements Education and Experience Diploma or Bachelor's degree in Electrical/Mechanical Engineering or related technical field. 3+ years of experience in facility management with a focus on technical services. Technical Skills Strong knowledge of BMS, HVAC, electrical systems, and other building technologies . Familiarity with energy management and conservation techniques . Proficiency in MS Office and facility management software . Knowledge of relevant regulatory compliance requirements . Key Skills Excellent problem-solving and analytical skills . Strong organizational and multitasking abilities . Ability to work flexible hours, including on-call duties . Good communication and interpersonal skills . Experience in vendor management . Proactive individual with technical expertise who can effectively manage multiple aspects of facility operations. Ensures adherence to service level agreements and maintains high standards of safety and efficiency.