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Nexdigm (SKP)
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Executive - Tech Support - Call Coordinator

Executive - Tech Support - Call Coordinator

Nexdigm (SKP)

1 - 2 years

3 - 4 Lacs

mumbai

Posted:4 days ago| Platform:

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Skills Required

administration ticketing hp data protector technical support executive mis call coordinator scheduling customer service ms office word technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location City

Mumbai

Department

Tech Support

Experience

1 - 2 Years

Designation

Technical Support Executive

Total Position

Employee Type

Fixed Term

Job Description

Ab out Us:

Click here to know - Who we are

JOB DESCRIPTION:

The Call Coordinator is responsible for managing incoming and outgoing calls, scheduling appointments, routing inquiries, and ensuring efficient communication between end users and internal departments. This role requires strong organizational, communication, and multitasking skills to maintain a smooth and professional flow of information

Key Responsibilities:

1+ year of experience in call coordination
Answer direct incoming calls in a professional and courteous manner.
Identify incidents and service requests on IT ticketing portal (Freshservice) and assign it to engineer.
Managing IT ticketing portal
Follow up on calls to ensure resolution and customer satisfaction.
Coordinate communication between departments to address users query promptly.
Guide end users about policies, and procedures as and when required.
Maintain confidentiality and adhere to data protection and privacy guidelines.
Support administrative functions such as email correspondence, documentation, and report preparation.
MIS and MRM report preparation.

Skills:

Excellent verbal and written communication skills.
Strong organizational and time-management abilities.
Proficient in Microsoft Office (Word, Excel, Outlook).
Ability to multitask and handle high call volumes.
Customer service-oriented with problem-solving skills.
Calm and professional under pressure.

Hiring Process:

HR Interview
Technical Interview

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Nexdigm (SKP)

Business Consulting and Services

Mumbai Maharashtra

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Executive - Tech Support - Call Coordinator