Executive

As a Senior Executive- Relationship & Business Performance at Swiggy Instamart, you will play a crucial role in enhancing the customer experience by recommending and advising on best practices related to picking, packing, and order fulfillment. Your responsibilities will involve guiding partner stores on processes to ensure correct order handling, cleanliness, hygiene, and operational efficiency. You will be expected to assess the quality of operations, provide recommendations for improvement, and offer guidance on using tools and dashboards effectively. Your role will also involve analyzing data to identify areas for enhancement, training partners on delivering the best customer experience, and adapting to dynamic situations such as changing demand patterns during peak seasons. To excel in this role, you should have a graduate degree with 3-5 years of retail management experience, particularly in leading teams of 15 or more employees. Problem-solving skills, data-driven decision-making abilities, and experience in retail, FMCG, or quick commerce industries will be essential. Your role will be pivotal in ensuring that Swiggy Instamart continues to redefine the grocery delivery experience and sets new benchmarks in customer satisfaction across India.,