Executive – Supply Chain (Stockist & Return Handling)

Job Description

Job Purpose: The Executive manages and processes the orders, product returns, ensuring smooth and efficient handling by company policies. This role involves coordinating with various departments, Stockist, inspecting returned products, and providing customer satisfaction while minimizing losses. Responsibilities: To handle all kinds of enquires related to Stockist Coordinating with different divisions/departments in the process of order processing Coordinating with the Stockist and Field team to know the Order Processing status Pending order follow-up. Support to FG team while order processing, order clarification, etc. Handle the entire returns process, from receiving returned items to final disposition (restocking, refurbishing, or disposal). Ensure all returns are processed within the defined timelines and comply with company policies RGA Policy Generation Maintain accurate records of returns, including reasons for return and condition of items. Prepare regular reports on return trends, issues, and process improvements. Coordinate with the Dealer, Customer & Field team to address return-related customer queries and complaints. Ensure prompt resolution of return-related issues to maintain customer satisfaction. Work closely with the FG, Division, and finance teams to ensure proper tracking and reconciliation of returns. Identify opportunities to improve the returns process to reduce costs and improve efficiency. Qualifications & Skills: Education: Anybachelor’s degree Experience: Fresher or 1-3 years of experience Skills: Strong organizational and problem-solving skills. Attention to detail and ability to multitask. Good communication and interpersonal skills. Proficiency in MS Office (Excel, Word) and inventory management systems. Show more Show less