Executive - Overseas Educations Operations

Job Summary:

The Executive – Overseas Education Operations plays a key role in coordinating and executing operational activities related to international student admissions, applications, visa processing, and client support. This role supports students through the entire study abroad journey—from application to pre-departure—and ensures a smooth experience by managing communication with international universities, agents, and internal departments.

Key Responsibilities:

• Manage and process student applications to international universities, colleges, or language schools across countries like the UK, USA, Canada, Australia, New Zealand, and Europe.
• Coordinate with students, education counselors, and university partners to ensure complete and accurate documentation.
• Track application status and follow up regularly with institutions and students to ensure timely processing.
• Assist with visa documentation and coordinate with visa counselors to prepare and review applications for student visas.
• Liaise with international universities and partners to stay updated on admissions criteria, deadlines, and changes in requirements.
• Maintain and update student records, reports, and case progress using CRM or internal systems.
• Coordinate pre-departure sessions, accommodation bookings, and travel arrangements for students.
• Resolve student or partner queries promptly and professionally via email, phone, or virtual meetings.
• Stay informed about global education trends, student mobility, and visa updates from relevant embassies.
• Support the counseling and marketing teams in organizing events, webinars, or university visits.

Qualifications & Skills:

• Bachelor's degree in Business Administration, Education, International Relations, or a related field.
• 1–3 years of experience in overseas education operations, international admissions, or student services.
• Knowledge of international education systems, admission requirements, and student visa processes.
• Strong written and verbal communication skills in English.
• Proficiency in MS Office and CRM tools (e.g., Salesforce, Zoho, or bespoke systems).
• Highly organized, detail-oriented, and capable of handling multiple priorities.
• Customer service mindset with strong interpersonal and cross-cultural communication skills.
• Ability to work independently and collaboratively in a dynamic team environment.

Preferred Experience:

• Experience working with international universities or education agents.
• Familiarity with student visa processes for countries like the UK, Canada, USA, Australia, or Germany.