Executive Manager

Lancesoft

16 - 26 years

15 - 25 Lacs

Gurugram

Posted:2 days ago| Platform:

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Skills Required

Sales Operations Contact Center Management Contact center system Stakeholder Management Inbound Process Client Management Team Management Contact Center Operations Business Operations CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Drive performance and growth across sales and contact centre setup for a large luxury hospitality client. Align strategic objectives with TLCs goals and ensure delivery against business KPIs.
Act as the primary liaison with key client stakeholders. Maintain strong relationships through consistent communication, solution orientation, and value delivery.
Lead, manage and monitor Sales, Stakeholder Management and Contact Centre Management and take ownership of overall Budgets.
Directly supervise a centralized inbound & outbound contact centre and MIS functions. Oversee daily operations, resource planning, and ensure SLA adherence.
Ensure recruitment, training, upskilling, and motivation of the centre team. Build a performance-driven culture with strong adherence to compliance, quality, and customer-centricity.
Champion the adoption of CRM and technology solutions, encouraging continuous team improvement through regular guidance and performance insights.
Continuously analyze sales data, renewal trends, and performance dashboards to inform strategic decisions and identify opportunities for improvement in underperforming areas

Minimum 15 years of experience in leading sales, contact centre operations, and client management, preferably in hospitality or service-driven industries

Proficient in CRM tools, data analytics, contact center systems, and tech-driven sales operations.

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