Executive - IT Helpdesk

You will be working as an Executive - IT Helpdesk at IRIS Business Services located in Vashi, Navi Mumbai. As part of the IT team, your role will involve providing technical support to end-users, managing desktop systems, and ensuring smooth operations of the IT infrastructure. **Key Responsibilities:** - **End-User Support:** Provide technical support for hardware, software, and connectivity issues through phone, email, and in-person interactions. - **Desktop Management:** Install, configure, troubleshoot, and maintain desktop computers, laptops, peripherals, and mobile devices. - **Operating Systems:** Manage Windows operating systems primarily and potentially Linux (CentOS, Ubuntu), macOS. - **Software Management:** Install, configure, troubleshoot, and manage various desktop applications including productivity suites, industry-specific software, and security tools. - **Hardware Maintenance:** Perform basic hardware troubleshooting, coordinate warranty repairs, and manage hardware inventory. - **User Account Management:** Assist in user account creation, password resets, and access control based on company policies. - **Network Connectivity:** Troubleshoot basic network connectivity issues on end-user devices. - **Security Compliance:** Ensure desktop systems adhere to company security policies including antivirus, patching, and data protection measures. - **Documentation:** Create and maintain documentation for common issues, solutions, and desktop configurations. - **Active Directory & Group Policy:** Apply Active Directory user and computer objects, and Group Policy Objects for desktop management. - **Remote Support Tools:** Utilize remote desktop support tools efficiently for issue resolution. - **Collaboration:** Work effectively with other IT team members and departments to resolve complex issues and implement IT projects. - **Asset Management:** Maintain accurate records of IT assets, including hardware and software inventory. - **Stay Updated:** Keep abreast of the latest desktop technologies, trends, and best practices. - **Participation in Projects:** Assist in planning and implementing IT projects related to desktop infrastructure upgrades or deployments. **Qualifications and Skills:** - Any graduate or equivalent - IT Hardware Networking Diploma. - 2-3 years of experience as a Desktop Engineer, IT Support Specialist, or similar role. - Strong knowledge of Windows operating systems, Microsoft Office 365, Google Workspace applications. - Proficiency in troubleshooting hardware issues and basic networking concepts. - Experience with Active Directory, Group Policy Objects, and remote support tools. - Knowledge of antivirus software and endpoint security measures. - Strong problem-solving, analytical, and communication skills. - Ability to work independently and collaboratively within a team.,