Executive - IT Helpdesk

You will be joining IRIS Business as an Executive - IT Helpdesk located in Vashi, Navi Mumbai. As a part of our IT team, your primary responsibility will be to provide technical support to end-users, manage and maintain the end-user computing environment, and ensure the smooth operation of desktop systems and related infrastructure. Strong problem-solving skills, excellent customer service abilities, and a solid understanding of desktop hardware, software, and networking principles are essential for this role. Your key responsibilities will include: - Providing timely technical support to end-users for hardware, software, and connectivity issues via various channels. - Installing, configuring, maintaining, and troubleshooting desktop computers, laptops, peripherals, and mobile devices. - Managing Windows operating systems and potentially Linux and macOS. - Installing, configuring, troubleshooting, and managing various desktop applications. - Performing basic hardware troubleshooting, coordinating warranty repairs, and managing hardware inventory. - Assisting with user account management, network connectivity troubleshooting, and ensuring security compliance. - Creating and maintaining documentation for common issues, solutions, and desktop configurations. - Utilizing remote desktop support tools to diagnose and resolve user issues efficiently. - Collaborating with other IT team members and departments to resolve complex issues and implement IT projects. - Maintaining accurate records of IT assets and staying updated on the latest desktop technologies and best practices. Qualifications and Skills required: - Any graduate or equivalent with an IT Hardware Networking Diploma. - 2-3 years of proven experience as a Desktop Engineer, IT Support Specialist, or a similar role. - Strong working knowledge of Windows operating systems, Microsoft Office 365, and Google Workspace applications. - Proficiency in troubleshooting hardware issues, basic networking concepts, Active Directory, Group Policy Objects, and remote support tools. - Knowledge of antivirus software and endpoint security measures. - Excellent problem-solving, analytical, and customer service skills. - Ability to work independently and as part of a team. IRIS Business Services has been recognized with awards such as India's Best Fintech at the Financial Express Best Banks Awards, Best Tax Technology Service Provider 2022 at the TIOL Awards, and The Most Agile/Responsive SaaS Solution of the Year at the 2022 SaaS Awards. We are committed to creating a diverse and inclusive environment and welcome applicants from all backgrounds. Visit our website to learn more about IRIS: http://irisbusiness.com.,