Executive - IT Helpdesk

About IRIS

At IRIS Business, we strive to build highly innovative products, teams, and culture. We are big proponents of flexibility at work while enabling our team members to express their unique perspectives. Our priority is building a company that not only satisfies our customers, but also keep our teams happy.

IRIS Business Services is committed to developing solutions that will set a new standard for transparency in the financial and business sectors. We are pioneers in XBRL standard driven reporting platforms with clientele across 50+ countries, including security commissions, central banks, business registries, stock exchanges, and enterprises. We have evolved into one of the most trusted names in the XBRL solutions space with a team of over 400 professionals.

IRIS Business Services has received numerous accolades, including India's Best Fintech at the Financial Express Best Banks Awards, the TIOL Award for the Best Tax Technology Service Provider in 2022, and the award for The Most Agile/Responsive SaaS Solution of the Year at the 2022 SaaS Awards. As a member of the IRIS team, you will be working with a highly innovative group.

To read more about IRIS visit our website: http://irisbusiness.com

Job Title: Executive - IT Helpdesk

Location: Vashi, Navi Mumbai

Job Summary:

We are seeking a highly motivated and experienced: Executive - IT Helpdesk to join our IT team. The ideal candidate will be responsible for providing technical support, managing and maintaining our end-user computing environment, and ensuring the smooth operation of desktop systems and related infrastructure. This role requires strong problem-solving skills, excellent customer service abilities, and a solid understanding of desktop hardware, software, and networking principles.

Responsibilities:

• 
  End-User Support: Provide timely and effective technical support to end-users for hardware, software, and connectivity issues via phone, email, and in-person.
• Desktop Management: Install, configure, maintain, and troubleshoot desktop computers, laptops, peripherals (printers, scanners, etc.), and mobile devices.
• Operating Systems: Install, configure, and maintain Windows operating systems (primarily) and potentially Linux (CentOS, Ubuntu), macOS.
• Software Management: Install, configure, troubleshoot, and manage various desktop applications, including productivity suites (e.g., Microsoft Office 365, Google Workspace), industry-specific software, and security tools.
• Hardware Maintenance: Perform basic hardware troubleshooting and repairs, coordinate with vendors for warranty repairs, and manage hardware inventory.
• User Account Management: Assist with user account creation, password resets, and access control based on company policies.
• Network Connectivity: Troubleshoot basic network connectivity issues on end-user devices (wired and wireless).
• Security Compliance: Ensure desktop systems adhere to company security policies, including antivirus, patching, and data protection measures.
• Documentation: Create and maintain documentation for common issues, solutions, and desktop configurations.
• Active Directory & Group Policy: Basic understanding and application of Active Directory user and computer objects, and Group Policy Objects (GPOs) for desktop management.
• Remote Support Tools: Utilize remote desktop support tools to diagnose and resolve user issues efficiently.
• Collaboration: Work effectively with other IT team members and departments to resolve complex issues and implement IT projects.
• Asset Management: Maintain accurate records of IT assets, including hardware and software licenses, hardware and software inventory management.
• Stay Updated: Keep abreast of the latest desktop technologies, trends, and best practices.
• Participation in Projects: Assist in the planning and implementation of IT projects related to desktop infrastructure upgrades or deployments.

Qualifications and Skills:

• 
  Any graduate or equivalent
• IT Hardware Networking Diploma.
• 2-3 years of proven experience as a Desktop Engineer, IT Support Specialist, or a similar role.
• Strong working knowledge of Windows operating systems (Windows 10, Windows 11, Windows server operating system).
• Experience with installing, configuring, and troubleshooting Microsoft Office 365 or Google Workspace applications.
• Proficiency in troubleshooting hardware issues with desktops, laptops, and peripherals.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with Active Directory user and computer management.
• Familiarity with Group Policy Objects (GPOs).
• Experience using remote support tools (e.g., TeamViewer, Remote Desktop).
• Knowledge of antivirus software and other endpoint security measures.
• Excellent problem-solving and analytical skills.
• Good customer service and communication skills (both written and verbal).
• Ability to work independently and as part of a team.

Awards won by IRIS

Won recognition as Indias best Fintech at the Financial Express Best Banks Awards. an award that was presented to our CEO by Smt Nirmala Sitharaman, Finance Minister, Govt of India.

IRIS has been selected as the Best Tax Technology Service Provider 2022 in category National Taxation Awards at the prestigious TIOL Awards.

IRIS CARBON has won The Most Agile/Responsive SaaS Solution of the Year award at the 2022 SaaS Awards by Awarding and Consultancy International.

At IRIS CARBON, we are committed to creating a diverse and inclusive environment. We are an equal opportunity employer and welcome applicants from all backgrounds.