Executive In International &Domestic Ticketin

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Job Summary:

Ticketing Executive

Key Responsibilities:

• GDS Operations:

  Proficient handling of air ticket bookings using Amadeus, Sabre, or Galileo including PNR creation, fare quoting, and queue management.

• Ticket Issuance:

  Issue, reissue, and revalidate tickets for domestic and international routes accurately and in a timely manner.

• Fare Management:

  Identify the most economical and suitable routes and fares based on client requirements.

• Refunds & Cancellations:

  Manage cancellations and process refunds in line with airline policies and fare rules.

• Complex Transactions:

  Handle advanced ticketing tasks such as date/route changes, split PNRs, seat assignments, and special service requests.

• Fare Rules Application:

  Interpret and apply airline fare rules and policies to ensure compliance and avoid ADMs.

• Client Coordination:

  Communicate with internal sales teams and clients (B2B/B2C) to understand needs and provide prompt ticketing solutions.

• Reporting:

  Maintain accurate ticketing records and prepare relevant reports for internal departments.

• Market Awareness:

  Stay informed about airline promotions, policy changes, and GDS system updates.

Required Skills & Qualifications:

• GDS Proficiency:

  2–3 years of hands-on experience with at least one major GDS platform (Amadeus, Sabre, or Galileo) is mandatory.

• Industry Knowledge:

  Solid understanding of IATA regulations, fare construction, and air ticketing practices.

• Educational Background:

  Diploma or certification in Travel & Tourism or an IATA certification is preferred.

• Detail-Oriented:

  Strong attention to detail and accuracy in all aspects of ticketing.

• Problem Solving:

  Ability to handle complex ticketing issues and manage multiple priorities under pressure.

• Communication Skills:

  Good verbal and written communication skills in English.

• Tech Savvy:

  Familiarity with MS Office and other travel software tools.

Preferred Qualifications:

• Experience working across multiple GDS platforms.
• Knowledge of LCC (Low-Cost Carrier) portals.
• Experience in managing both corporate (B2B) and retail (B2C) clients.
• Multilingual abilities are a plus.