Executive- Hub Operations

Job Description

Job Title: Executive - Operations (Dispatch) Band: 1 Reports to: Assistant Manager - Centre Operations Location: Mumbai/Delhi NCR/Bangalore/Hyderabad/Chennai/Pune Function: Operations The Dispatcher facilitates timely dispatch of volume, coordination with OSP drivers to ensure center parameters are met. JOB ROLE & RESPONSIBILITIES: To ensure delivery, pick up, connections from the hub to the branches every day in order to meet the service levels and customer experience. To identify and set up operation in new areas which can derive business and save cost by converting them into direct locations for better customer experience and control over operation. To design and execute routes so that day to day operation and contingencies are managed. To manage and roll out action plans in the event of contingencies to ensure service levels are met. To negotiate with Third Party Vendors and take the decisions on volume allocation. To resolve escalations from network and customers. To deliver result on productivity elements which are directly linked to operating cost. To deliver result on cost per piece plan. To help credit and Sales team to resolve billing disputes. To drive team on ground and in back office to get the desired results in terms of service agreed and cost effectiveness. To train new business partners. To train new team members. To undertake new assignment or project as per business, customer and operation needs. To manage records and retain them as necessary. To ensure operation is executed and compliant every single day. To manage & maintain day to day vendor relations and close Vendor bills in a timely & accurate manner. To maintain service reports, cost reports and billing reports of the branches. To constantly strive for the better customer experience and effective operation every day. To create atmosphere of trust between own team and internal as well as external customer. To promote safety and ensure all the possible safety precautions are taken by all the team members. Educational Qualifications: Intermediate or equivalent Relevant Experience: Overall 1-2 years of relevant experience in similar industry Competencies Achieve Result Serve and Delight our customers Collaborate and Partner with others Page 1 of 2