Executive Housekeeper

Job Description

Position Overview: As an Executive Housekeeper at Discover Resorts, you play a pivotal role in ensuring cleanliness, orderliness, and overall guest satisfaction across our three resorts in Karjat, Khandala and Khopoli accommodation and public areas.. This position is responsible for managing the housekeeping team, maintaining high standards of cleanliness, and contributing to the exceptional guest experience.You will report to the corporate general manager or CEO. Key Responsibilities: Housekeeping Operations Oversee daily housekeeping and laundry operations. Inspect guest rooms and public areas; ensure cleanliness and readiness. Manage cleaning schedules, supplies, equipment, and staff levels. Coordinate with Front Desk, Sales, and Engineering for seamless operations. Ensure compliance with safety, energy conservation, and emergency procedures. Guest Satisfaction Maintain high service standards and address guest complaints swiftly. Collect and act on guest feedback; implement continuous improvements. Empower staff to deliver exceptional service; provide ongoing training. Track guest preferences and enhance repeat guest experience. Human Resources Hire, train, and manage performance of housekeeping staff. Conduct performance reviews and create development plans. Foster a positive, fair work environment; support team retention. Administer disciplinary actions and uphold hotel policies. Financial Management Monitor budgets, payroll, and expenses; control department costs. Use PMS tools to schedule staff and track time. Support budget planning and ensure audit compliance. Communication & Admin Keep supervisors and teams informed of relevant updates. Analyze issues and make informed decisions. Ensure confidentiality and protect company assets. Policies & Conduct Follow and enforce all hotel policies and procedures. Maintain professional appearance and behavior. Participate in training and perform other duties as assigned. Requirements: 10+ years of experience in HK operations Excellent Leadership, communication and interpersonal skills Must be 40 years or above Must be physically very fit