Executive - Debt Management Services - Rural

Job Purpose

The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients.Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity

• Duties and Responsibilities
• Achieve collections target by visiting customers/agency
• Monitor performance against set parameters and provide regular updates
• Ensure legal guidelines are complied with while repossessing products
• Maintain accurate records of customer interactions and transactions
• Handle escalations promptly and effectively to resolve issues
• Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates
• Manage a team of collection officers to achieve overall targets
• Rectify problems encountered during the collection process
• Manage average collection reports to monitor and improve collection performance
• Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients
• Debt Collection & RecoveryRisk Mitigation & Legal ProceedingsRecord Keeping & ReportingCompliance & Regulations

Required Qualifications and ExperienceAchieve collections target by visiting customers/agency

• Monitor performance against set parameters and provide regular updates
• Ensure legal guidelines are complied with while repossessing products
• Maintain accurate records of customer interactions and transactions
• Handle escalations promptly and effectively to resolve issues
• Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates
• Manage a team of collection officers to achieve overall targets
• Rectify problems encountered during the collection process
• Manage average collection reports to monitor and improve collection performance
• Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients
• Debt Collection & RecoveryRisk Mitigation & Legal ProceedingsRecord Keeping & ReportingCompliance & Regulations