Executive - Customer Success (Defi)

Coindcx

2 - 8 years

50 - 60 Lacs

mumbai

Posted:None| Platform:

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Skills Required

mining analytical skills interpersonal skills compliance customer satisfaction manager technology customer support customer experience troubleshooting crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

We build strong relationships, providing support and guidance to help users achieve their goals in the world of digital finance
If you re passionate about customer satisfaction and success, join us in creating exceptional experiences that turn users into advocates
You need to be a HODLer of these Strong Interpersonal Skills
Familiarity with CRM Systems - Sprinklr is preferred
Ability to efficiently multitask
Prior Customer Support Experience in a trading firm OR hands-on trading experience preferred
Excellent communication skills (English / Hindi) Good listening and problem-solving skills
Good analytical skills
Strong knowledge of blockchain technology and a keen interest in DeFi
Experience working in a crypto, Web3, or trading firm
Candidate has to be open to work in Rotational shifts High School Diploma (or equivalent), College Degree preferredYou will be mining through these tasks Provide timely and accurate responses to customer inquiries via queries, chat, and phone regarding account-related issues, trading queries, and technical assistance
Assist customers in navigating our platform, including account setup, deposit and withdrawal processes, and trading features
Troubleshoot and resolve customer issues efficiently, escalating complex cases to the appropriate department when necessary
Maintain a high level of professionalism and empathy while addressing customer concerns, striving to exceed expectations and deliver exceptional service
Stay informed about the latest developments in the cryptocurrency industry and our platform's features to provide accurate and up-to-date information to customers
Collaborate with cross-functional teams, including Compliance, Operations, and Development, to ensure a seamless customer experience and address customer feedback effectively
Contribute to the development and improvement of support processes and documentation to enhance overall efficiency and customer satisfaction
Ability to handle difficult/stressful situations with high ticket volumes in certain scenarios

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