Executive-Customer Service (Ocean Export)

As a part of the PSA BDP team, you will serve as the primary point of contact for clients, offering timely and accurate information regarding their shipments. Your role will involve addressing customer inquiries, resolving issues related to export shipments, and ensuring high levels of customer satisfaction. You will be responsible for coordinating the export process for both ocean and air shipments, from booking to final delivery. Collaboration with internal teams, including operations, sales, and documentation, will be essential to ensure all shipment requirements are met effectively. Your duties will include scheduling pickups, tracking shipments, and ensuring timely delivery in compliance with customer requirements and industry regulations. Additionally, you will prepare and review export documentation such as bills of lading, airway bills, AMS, ISF, Manifestation, VGM, commercial invoices, and packing lists, ensuring accuracy and adherence to international trade regulations. Experience in handling DG shipments and ensuring compliance with customs regulations, export laws, and relevant policies for both ocean and air shipments will be crucial. You will liaise with customs brokers, carriers, CFS, Surveyor, and other stakeholders to facilitate smooth clearance and transport of goods. Monitoring shipment status, providing regular updates to customers and internal teams, maintaining accurate records of all export transactions, and generating reports as needed are also part of your responsibilities. Proficiency in Microsoft Office (Word, Excel, Outlook) and experience using freight forwarding software systems will be required. You will be accountable for sending DSR, MIS reports, and reviewing shipments on a monthly, quarterly, half-yearly, and yearly basis. Excellent communication and interpersonal skills, along with the ability to work in a fast-paced environment and manage multiple tasks simultaneously, are essential for this role.,