Jobs

Interviews
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Bengaluru
>
Edunetwork
>
Executive Customer Experience

Executive Customer Experience

Edunetwork

0 - 3 years

1 - 2 Lacs

Bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

Customer Service Chat Support Outbound Calling Inbound Calls Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Dimensions:

ROLE : Executive Customer Experience

LOCATION : Bengaluru

NUMBER OF DIRECT REPORTEES : Individual contributor role

KEY RELATIONSHIPS

REPORTS TO : Supervisor/TL Customer Experience

About the Role-

Handling customer queries (Outbound calls).

* Handling customers queries (Chat support).

* Reminding / connecting with customers to collect invoice due amount.

* Coordinating with internal departments to priorities resolution of customer.

* Handling social media escalations.

* Reaching out detractor to understand their concerns.

* Support to enhance overall NPS/C-Sat. • Responding customers reaching out at email.

PREFERRED QUALIFICATIONS:

* Candidate must possess at least Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree (In any field). •

* Punctual, Motivated.

* Excellent verbal and written communications skills.

* English & Hindi fluency required (at least Upper-Intermediate level).

* Freshers and experience both can apply (Experience will be preferred over freshers).

Visit our career page here

More Jobs at Edunetwork

City Lead Pune

Pune

4 - 6 yrs

INR 8 - 10 Lacs

Finance Executive

Bengaluru

2.0 - 7.0 yrs

INR 4 - 6 Lacs

Executive Customer Experience

Bengaluru

Experience: Not specified

INR 1 - 2 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Customer Service Interview Now

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Edunetwork

Education Technology

Learning City

50-100 Employees

3 Jobs

Key People

John Doe

CEO
Jane Smith

CTO
Emily Johnson

COO

RecommendedJobs for You

Executive Customer Experience

Edunetwork

Bengaluru

Executive Customer Experience

Motherhood Hospital

Kolkata, West Bengal, India

Executive Customer Experience

Motherhood Hospital

Noida, Uttar Pradesh, India

Executive Customer Experience

Motherhood Hospital

Mysore, Karnataka, India

Executive Customer Experience

Gokhana

Bengaluru

Executive Corporate Business Client Service

Bajaj Allianz General Insurance

Pune

Immigration Advisor

Irish Expert

Madurai

Sales Executive ( Male Candites Only)

Chennai Property Developers

Avadi

Support Executive

Neelu Healthcare Services

Surat

Education Counsellor

DMC Finishing School

Pune

Before You Leave... Find Your Perfect Job!

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Upskill and Grow with AI

Personal Settings

Executive Customer Experience

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Role Dimensions:

ROLE : Executive Customer Experience

LOCATION : Bengaluru

NUMBER OF DIRECT REPORTEES : Individual contributor role

KEY RELATIONSHIPS

REPORTS TO : Supervisor/TL Customer Experience

About the Role-

Handling customer queries (Outbound calls).

* Handling customers queries (Chat support).

* Reminding / connecting with customers to collect invoice due amount.

* Coordinating with internal departments to priorities resolution of customer.

* Handling social media escalations.

* Reaching out detractor to understand their concerns.

* Support to enhance overall NPS/C-Sat. • Responding customers reaching out at email.

PREFERRED QUALIFICATIONS:

* Candidate must possess at least Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree (In any field). •

* Punctual, Motivated.

* Excellent verbal and written communications skills.

* English & Hindi fluency required (at least Upper-Intermediate level).

* Freshers and experience both can apply (Experience will be preferred over freshers).

Visit our career page here

More Jobs at Edunetwork