Posted:20 hours ago|
Platform:
On-site
Part Time
Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.
Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.
Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.
#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply
Job Description
null Key Responsibilities: • Managing office administration assets and upkeep of the same. • Agents Contracting • New Business Processing • Banking of Initial & Renewal Premium • Managing Petty cash & vendor payments • Retention of Surrender Requests • Execution of all Service Requests - Post Policy Issuance • Reverting on customer queries and complaints • Maintaining high NPS Scores • Life and Health Claims processing • Handling compliance issues. • Audit Rating Measure of Success: • Service to Delight- 3Days • Customer Engagement - 70 • Surrender Retention - 68 • NPS-85 • 100 Banking with 24 hours. • Vendor payment TAT should be < 10 days • Surrender Requests Desired qualifications and experience: • Graduate / Post-Graduate in any discipline. • 2-3 years experience handling front end customer services • Knowledge of service quality is required Knowledge and skills required: • Must be highly customer centric • Excellent communication skills • Good co-ordination skills • Data management on Excel should be good
State
Punjab
Branch
Pathankot 1_Defence
Department
Operations
Function
Operations - Agency
Posted On
21-Nov-2025
AxisMaxlife
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