Job
Description
Company Description Krishi Cress is a provider of fresh farm produce, including salad greens, seasonal fruits, edible flowers, and everyday veggies, to homes and restaurants in Delhi-NCR. Partnered with farms across North India, Krishi Cress offers a diverse range of products on their online store, along with Kombucha and artisanal cheese. The company aims to promote local foods and Indian ingredients while supporting farmers with knowledge and technology. Executive- Client Servicing (D2C) Qualification – Any Graduate Experience – 1-3yrs Pay Scale - 20k – 30k Industry: FMCG / Consumer Goods/ Hospitality (preferred but not mandatory) Main Tasks & Responsibilities We are looking for an enthusiastic and customer-focused individual to join our team as an EXECUTIVE- CLIENT SERVICING (D2C) . The ideal candidate will be responsible for addressing customer queries, resolving complaints, and ensuring an excellent service experience, primarily across online platforms. · Handle customer interactions via email, chat, social media, and calls. · Resolve order-related queries, product inquiries, returns, and complaints promptly and professionally. · Maintain a high level of product knowledge to assist customers accurately. · Coordinate with internal teams (sales, logistics, warehouse) to resolve customer issues efficiently. · Record customer interactions and feedback accurately in CRM systems. · Suggest improvements to processes for a better customer experience based on feedback. · Maintain professionalism, empathy, and brand voice in all communications. Key Requirements: · 1–3 years of experience in Client Service roles (preferably D2C, E-commerce, Hospitality, or FMCG sector). · Strong communication skills (written and verbal) in English (knowledge of Hindi or regional languages is a plus). · Ability to multitask, prioritize, and manage time effectively. · Problem-solving attitude with a customer-first approach. · Basic knowledge of CRM systems or willingness to learn. · A positive, energetic, and proactive mindset. · Preferred (Bonus) Skills: · Prior experience in handling customers in FMCG, Hospitality, Retail, or consumer goods sectors. · Familiarity with D2C platforms, ecommerce operations, or online customer engagement. What We Offer: · A fast-growing and supportive work environment. · Opportunities for career growth and skill development. · Hands-on experience with a dynamic D2C brand. To Apply: Please share your updated resume with the subject line "Application for Client Servicing Executive (D2C)" @ hr@krishicress.com. Note: JD is indicative and not exhaustive. You may be given additional responsibilities, as per business needs and new challenges to work on to enhance your role, which will be appropriately appreciated. Also, teamwork is an important part of our culture, and it is important to help each to grow together. Show more Show less
