Executive - Business Analyst

Job Description

The Role Understand customers’ business needs and devises appropriate solutions using LeadSquared. Understand the software and tools ecosystem of the Customer and come up with the best possible ways of connecting LeadSquared to them. Come up and implement the best way of importing existing customer data and digital assets. Execute the implementation plan: Make the customer live within the promised timeframe. Be single point of contact for customer on implementation including any integrations. Communicate work status to client and internal stakeholders on a regular basis. Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer. Work closely with the product development team to share client feedback and for post-implementation reviews. Track key metrics and KPIs related to implementation success. Identify implementation areas that can be automated and work with the product or customer success teams to automate them. Upsell / cross-sell LeadSquared product or services wherever applicable. Requirements A bachelor’s or master’s degree engineering or technology. 1+ years of mandatory experience in Implementation world class products. Ability to manage multiple clients and projects/task simultaneously. Exception problem solving and solution skills. Customer success-oriented attitude Excellent written and oral English skills. Understanding of how cloud-based applications are delivered and consumed. Understand of unique feature and challenges of SaaS applications. Exceptional critical thinking skills is a plus. Flexibility to travel is required. Timely execution-oriented professionals will be preferred. Focus on quality and attitude to excel will be a big plus. Let me know if you need any further info Show more Show less