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Mycityband
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Executive - Back office & Customer Service

Executive - Back office & Customer Service

3 - 5 years

|

4 - 10 Lacs

ahmedabad gujarat india

Posted:1 month ago| Platform: Foundit logo

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Skills Required

customer service administrative support customer relationship management (crm) software record keeping

Work Mode

On-site

Job Type

Full Time

Job Description

Executive Back Office & Customer Service

Key Responsibilities

Handle back-office operations including data entry, documentation, and record maintenance.
Respond to customer queries via phone, email, or chat in a professional and timely manner.
Coordinate with internal departments to resolve customer issues and ensure smooth operations.
Maintain accurate records of customer interactions and transactions.
Assist in preparing reports, invoices, and other administrative documents.
Support the implementation of process improvements to enhance customer satisfaction.
Ensure compliance with company policies and procedures in all back-office and customer service activities.

Required Skills & Qualifications

Graduate or Diploma in any discipline.
14 years of experience in back-office operations, customer service, or administration.
Strong communication and interpersonal skills.
Proficiency in MS Office (Word, Excel, Outlook) and basic computer skills.
Ability to multitask, prioritize, and work under deadlines.
Problem-solving mindset and attention to detail.

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