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EXL
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Executive-Back Office-Customer Service

Executive-Back Office-Customer Service

EXL

1 - 4 years

1 - 2 Lacs

Noida

Posted:1 day ago| Platform:

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Skills Required

back office executive data conversion billing customer service management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Review kickouts/errors enrollment files where information is incomplete, missing or incorrect to be updated in client application.

Manage task assignments through client software in the form of kickouts-system generate errors arising from incorrect processing, incomplete data submission or incorrect data conversion by the group software.

Compile and analyze a comprehensive summary of errors for each group referred to as Group File Summary (GFS), to gain clarity on the nature and extent of processing discrepancy.

Retrieve real-time data submitted by Groups, Brokers, or Aggregators from derived source and methodically reconcile it with the information captured.

Evaluate discrepancies between submitted data and internal records. Perform validation, correction, and system updates to ensure data accuracy and consistency across platforms.

Based on the verified data, corrective action taken, submit final decision/s through client software, maintaining a high standard of precision and error free reporting.

Identify and escalate major discrepancies-those exceeding pre-defined thresholds or requiring additional review by preparing clear and concise communication and addressing them through structured email exchange with the client.

Provides customer service to internal/external stakeholders, demonstrates flexibility and responsiveness to
meet customer needs on routine work independently

Reviews and provides specific information to questions/concerns from internal/external stakeholders by applying core knowledge obtained for the role

Reviews and enters all member level eligibility information into the appropriate system(s) including changes, additions and deletions

Processes all member changes affecting billing including age change reductions, COBRA administration and terminations

Maintains accurate member records by verifying dates, names, salary figures and other information provided
by groups

Graduate with minimum 1 year experience in Insurance domain

Roles and Responsibilities

Review kickouts/errors enrollment files where information is incomplete, missing or incorrect to be updated in client application.

Manage task assignments through client software in the form of kickouts-system generate errors arising from incorrect processing, incomplete data submission or incorrect data conversion by the group software.

Compile and analyze a comprehensive summary of errors for each group referred to as Group File Summary (GFS), to gain clarity on the nature and extent of processing discrepancy.

Retrieve real-time data submitted by Groups, Brokers, or Aggregators from derived source and methodically reconcile it with the information captured.

Evaluate discrepancies between submitted data and internal records. Perform validation, correction, and system updates to ensure data accuracy and consistency across platforms.

Based on the verified data, corrective action taken, submit final decision/s through client software, maintaining a high standard of precision and error free reporting.

Identify and escalate major discrepancies-those exceeding pre-defined thresholds or requiring additional review by preparing clear and concise communication and addressing them through structured email exchange with the client.

Provides customer service to internal/external stakeholders, demonstrates flexibility and responsiveness to
meet customer needs on routine work independently

Reviews and provides specific information to questions/concerns from internal/external stakeholders by applying core knowledge obtained for the role

Reviews and enters all member level eligibility information into the appropriate system(s) including changes, additions and deletions

Processes all member changes affecting billing including age change reductions, COBRA administration and terminations

Maintains accurate member records by verifying dates, names, salary figures and other information provided
by groups

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